{"id":38264,"date":"2024-12-17T11:35:42","date_gmt":"2024-12-17T10:35:42","guid":{"rendered":"http:\/\/rointe.com\/privacy-policy\/"},"modified":"2026-03-25T10:57:40","modified_gmt":"2026-03-25T09:57:40","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/rointe.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"38264\" class=\"elementor elementor-38264 elementor-34260\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b2c2580 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"b2c2580\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9dc9ee2 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"9dc9ee2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-863753a elementor-widget elementor-widget-heading\" data-id=\"863753a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66b64e6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"66b64e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"privacy-policy\">INDUSTRIAS ROYAL TERMIC, S.L. informs users of this website about its policy&nbsp;regarding the protection of personal data, in accordance with applicable data protection regulations.<p><\/p>\n<h2>Who is responsible for processing your data?<\/h2>\n<ul>\n<li><strong>Data Controller:<\/strong> INDUSTRIAS ROYAL TERMIC, S.L.<\/li>\n<li><strong>Tax ID:<\/strong> B30537211<\/li>\n<li><strong>Registered office:<\/strong> Pol. Ind. Vicente Antolinos C\/E Parcela 43, 30140 Santomera, Murcia, Spain<\/li>\n<li><strong>Email:<\/strong> <a href=\"mailto:rgpd@rointe.com\">rgpd@rointe.com<\/a><\/li>\n<\/ul>\n<h2>What types of data do we process?<\/h2>\n<p>Depending on the products, services or features you use, we may process&nbsp;the following categories of personal data:<\/p>\n<ul>\n<li>Identification data (name, surname, language, country, contact details).<\/li>\n<li>Economic and transactional information (payments, purchases, orders, returns).<\/li>\n<li>Connection, geolocation and browsing data.<\/li>\n<li>Commercial information if you are subscribed to our newsletter.<\/li>\n<li>Data relating to your preferences and interests.<\/li>\n<\/ul>\n<p>Certain fields will be marked as mandatory, as they are required to provide the requested service.<br>If you choose not to provide them, you may not be able to access certain functionalities.<\/p>\n<h2>For what purpose do we process your personal data?<\/h2>\n<h3>Performance of the sales contract<\/h3>\n<ul>\n<li>Managing purchases, payments, invoicing and related documentation.<\/li>\n<li>Preventing and detecting potential fraud.<\/li>\n<li>Managing returns and product availability requests.<\/li>\n<li>Sending service-related communications and quality surveys.<\/li>\n<\/ul>\n<h3>Customer service and enquiries<\/h3>\n<p>We process only the data strictly necessary to respond to queries,&nbsp;requests or incidents submitted through our contact channels.<\/p>\n<h3>Website and app registration<\/h3>\n<p>To identify you as a registered user and grant access to available features,&nbsp;products and services. You may cancel your account at any time by contacting Customer Service.<\/p>\n<h3>Marketing communications<\/h3>\n<ul>\n<li>Sending newsletters and commercial communications.<\/li>\n<li>Participation in promotional campaigns.<\/li>\n<li>Personalisation and profiling to improve user experience.<\/li>\n<\/ul>\n<h3>Rointe Club (RointePRO)<\/h3>\n<p>We process installer data to offer exclusive benefits, discounts and advantages.<\/p>\n<h3>Calculator and quotations<\/h3>\n<p>Your data will be used to prepare and send quotations related to requested projects.<\/p>\n<h3>Geolocation<\/h3>\n<p>With your consent, we may use your location to show nearby installers&nbsp;or relevant weather-related information.<\/p>\n<h3>Careers \u2013 Work with us<\/h3>\n<p>CV data is processed to manage recruitment processes and talent pools.<\/p>\n<h3>WhatsApp contact<\/h3>\n<p>Data is processed solely to handle enquiries made via WhatsApp,&nbsp;a third-party platform outside Rointe\u2019s control.<\/p>\n<h3>Usability and quality analysis<\/h3>\n<p>We analyse browsing data and conduct surveys to improve platform usability&nbsp;and service quality.<\/p>\n<h3>Whistleblowing channel<\/h3>\n<p>Personal data is processed to manage reports, ensuring confidentiality&nbsp;and protection against retaliation.<\/p>\n<h2>What is the legal basis for processing your data?<\/h2>\n<ul>\n<li>Performance of a contract.<\/li>\n<li>Your consent.<\/li>\n<li>Legitimate interest.<\/li>\n<li>Compliance with legal obligations.<\/li>\n<\/ul>\n<h2>How long will we retain your data?<\/h2>\n<p>Personal data will be retained for as long as necessary to fulfil the relevant purpose&nbsp;and subsequently for the legally required retention periods.<br>Once potential liabilities expire, the data will be securely deleted.<\/p>\n<h2>Will we share your data with third parties?<\/h2>\n<p>Personal data will not be disclosed to third parties except where required by law,&nbsp;where you have given explicit consent, or where there is a duly informed legitimate interest.<\/p>\n<p>Data may be shared with technology providers, financial institutions,&nbsp;logistics partners and platforms such as WhatsApp or social networks,&nbsp;acting as joint controllers where applicable.<\/p>\n<h2>What are your rights?<\/h2>\n<p>You may exercise your rights of access, rectification, erasure, objection,&nbsp;restriction of processing, data portability and withdrawal of consent&nbsp;by contacting rointe@rointe.com<\/p>\n<p>You also have the right to lodge a complaint with the competent supervisory authority,&nbsp;in particular the Spanish Data Protection Agency:&nbsp;<a href=\"https:\/\/www.aepd.es\" target=\"_blank\" rel=\"noopener\">www.aepd.es<\/a>.<\/p>\n<h2>Changes to the Privacy Policy<\/h2>\n<p>We reserve the right to update this Privacy Policy.&nbsp;If significant changes are made, we will notify you via the website&nbsp;or by email where appropriate.<\/p>\n<h2>Information about cookies<\/h2>\n<p>We use cookies and similar technologies to facilitate navigation,&nbsp;analyse platform usage and display personalised advertising.&nbsp;For more information, please consult our&nbsp;<a href=\"https:\/\/rointe.com\/en\/cookies-policy\/\">Cookie Policy<\/a>.<\/p>\n<\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy INDUSTRIAS ROYAL TERMIC, S.L. informs users of this website about its policy&nbsp;regarding the protection of personal data, in accordance with applicable data protection regulations. Who is responsible for processing your data? Data Controller: INDUSTRIAS ROYAL TERMIC, S.L. Tax ID: B30537211 Registered office: Pol. Ind. Vicente Antolinos C\/E Parcela 43, 30140 Santomera, Murcia, Spain Email: rgpd@rointe.com What types of data do we process? Depending on the products, services or features you use, we may process&nbsp;the following categories of personal data: Identification data (name, surname, language, country, contact details). Economic and transactional information (payments, purchases, orders, returns). Connection, geolocation and browsing data. Commercial information if you are subscribed to our newsletter. Data relating to your preferences and interests. Certain fields will be marked as mandatory, as they are required to provide the requested service.If you choose not to provide them, you may not be able to access certain functionalities. For what purpose do we process your personal data? Performance of the sales contract Managing purchases, payments, invoicing and related documentation. Preventing and detecting potential fraud. Managing returns and product availability requests. Sending service-related communications and quality surveys. Customer service and enquiries We process only the data strictly necessary to respond to queries,&nbsp;requests or incidents submitted through our contact channels. Website and app registration To identify you as a registered user and grant access to available features,&nbsp;products and services. You may cancel your account at any time by contacting Customer Service. Marketing communications Sending newsletters and commercial communications. Participation in promotional campaigns. Personalisation and profiling to improve user experience. Rointe Club (RointePRO) We process installer data to offer exclusive benefits, discounts and advantages. Calculator and quotations Your data will be used to prepare and send quotations related to requested projects. Geolocation With your consent, we may use your location to show nearby installers&nbsp;or relevant weather-related information. Careers \u2013 Work with us CV data is processed to manage recruitment processes and talent pools. WhatsApp contact Data is processed solely to handle enquiries made via WhatsApp,&nbsp;a third-party platform outside Rointe\u2019s control. Usability and quality analysis We analyse browsing data and conduct surveys to improve platform usability&nbsp;and service quality. Whistleblowing channel Personal data is processed to manage reports, ensuring confidentiality&nbsp;and protection against retaliation. What is the legal basis for processing your data? Performance of a contract. Your consent. Legitimate interest. Compliance with legal obligations. How long will we retain your data? Personal data will be retained for as long as necessary to fulfil the relevant purpose&nbsp;and subsequently for the legally required retention periods.Once potential liabilities expire, the data will be securely deleted. Will we share your data with third parties? Personal data will not be disclosed to third parties except where required by law,&nbsp;where you have given explicit consent, or where there is a duly informed legitimate interest. Data may be shared with technology providers, financial institutions,&nbsp;logistics partners and platforms such as WhatsApp or social networks,&nbsp;acting as joint controllers where applicable. What are your rights? You may exercise your rights of access, rectification, erasure, objection,&nbsp;restriction of processing, data portability and withdrawal of consent&nbsp;by contacting rointe@rointe.com You also have the right to lodge a complaint with the competent supervisory authority,&nbsp;in particular the Spanish Data Protection Agency:&nbsp;www.aepd.es. Changes to the Privacy Policy We reserve the right to update this Privacy Policy.&nbsp;If significant changes are made, we will notify you via the website&nbsp;or by email where appropriate. Information about cookies We use cookies and similar technologies to facilitate navigation,&nbsp;analyse platform usage and display personalised advertising.&nbsp;For more information, please consult our&nbsp;Cookie Policy.<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-38264","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - ROINTE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rointe.com\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - ROINTE\" \/>\n<meta property=\"og:description\" content=\"Privacy Policy INDUSTRIAS ROYAL TERMIC, S.L. informs users of this website about its policy&nbsp;regarding the protection of personal data, in accordance with applicable data protection regulations. Who is responsible for processing your data? Data Controller: INDUSTRIAS ROYAL TERMIC, S.L. Tax ID: B30537211 Registered office: Pol. Ind. Vicente Antolinos C\/E Parcela 43, 30140 Santomera, Murcia, Spain Email: rgpd@rointe.com What types of data do we process? Depending on the products, services or features you use, we may process&nbsp;the following categories of personal data: Identification data (name, surname, language, country, contact details). Economic and transactional information (payments, purchases, orders, returns). Connection, geolocation and browsing data. Commercial information if you are subscribed to our newsletter. Data relating to your preferences and interests. Certain fields will be marked as mandatory, as they are required to provide the requested service.If you choose not to provide them, you may not be able to access certain functionalities. For what purpose do we process your personal data? Performance of the sales contract Managing purchases, payments, invoicing and related documentation. Preventing and detecting potential fraud. Managing returns and product availability requests. Sending service-related communications and quality surveys. Customer service and enquiries We process only the data strictly necessary to respond to queries,&nbsp;requests or incidents submitted through our contact channels. Website and app registration To identify you as a registered user and grant access to available features,&nbsp;products and services. You may cancel your account at any time by contacting Customer Service. Marketing communications Sending newsletters and commercial communications. Participation in promotional campaigns. Personalisation and profiling to improve user experience. Rointe Club (RointePRO) We process installer data to offer exclusive benefits, discounts and advantages. Calculator and quotations Your data will be used to prepare and send quotations related to requested projects. Geolocation With your consent, we may use your location to show nearby installers&nbsp;or relevant weather-related information. Careers \u2013 Work with us CV data is processed to manage recruitment processes and talent pools. WhatsApp contact Data is processed solely to handle enquiries made via WhatsApp,&nbsp;a third-party platform outside Rointe\u2019s control. Usability and quality analysis We analyse browsing data and conduct surveys to improve platform usability&nbsp;and service quality. Whistleblowing channel Personal data is processed to manage reports, ensuring confidentiality&nbsp;and protection against retaliation. What is the legal basis for processing your data? Performance of a contract. Your consent. Legitimate interest. Compliance with legal obligations. How long will we retain your data? Personal data will be retained for as long as necessary to fulfil the relevant purpose&nbsp;and subsequently for the legally required retention periods.Once potential liabilities expire, the data will be securely deleted. Will we share your data with third parties? Personal data will not be disclosed to third parties except where required by law,&nbsp;where you have given explicit consent, or where there is a duly informed legitimate interest. Data may be shared with technology providers, financial institutions,&nbsp;logistics partners and platforms such as WhatsApp or social networks,&nbsp;acting as joint controllers where applicable. What are your rights? 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Who is responsible for processing your data? Data Controller: INDUSTRIAS ROYAL TERMIC, S.L. Tax ID: B30537211 Registered office: Pol. Ind. Vicente Antolinos C\/E Parcela 43, 30140 Santomera, Murcia, Spain Email: rgpd@rointe.com What types of data do we process? Depending on the products, services or features you use, we may process&nbsp;the following categories of personal data: Identification data (name, surname, language, country, contact details). Economic and transactional information (payments, purchases, orders, returns). Connection, geolocation and browsing data. Commercial information if you are subscribed to our newsletter. Data relating to your preferences and interests. Certain fields will be marked as mandatory, as they are required to provide the requested service.If you choose not to provide them, you may not be able to access certain functionalities. For what purpose do we process your personal data? Performance of the sales contract Managing purchases, payments, invoicing and related documentation. Preventing and detecting potential fraud. Managing returns and product availability requests. Sending service-related communications and quality surveys. Customer service and enquiries We process only the data strictly necessary to respond to queries,&nbsp;requests or incidents submitted through our contact channels. Website and app registration To identify you as a registered user and grant access to available features,&nbsp;products and services. You may cancel your account at any time by contacting Customer Service. Marketing communications Sending newsletters and commercial communications. Participation in promotional campaigns. Personalisation and profiling to improve user experience. Rointe Club (RointePRO) We process installer data to offer exclusive benefits, discounts and advantages. Calculator and quotations Your data will be used to prepare and send quotations related to requested projects. Geolocation With your consent, we may use your location to show nearby installers&nbsp;or relevant weather-related information. Careers \u2013 Work with us CV data is processed to manage recruitment processes and talent pools. WhatsApp contact Data is processed solely to handle enquiries made via WhatsApp,&nbsp;a third-party platform outside Rointe\u2019s control. Usability and quality analysis We analyse browsing data and conduct surveys to improve platform usability&nbsp;and service quality. Whistleblowing channel Personal data is processed to manage reports, ensuring confidentiality&nbsp;and protection against retaliation. What is the legal basis for processing your data? Performance of a contract. Your consent. Legitimate interest. Compliance with legal obligations. How long will we retain your data? Personal data will be retained for as long as necessary to fulfil the relevant purpose&nbsp;and subsequently for the legally required retention periods.Once potential liabilities expire, the data will be securely deleted. Will we share your data with third parties? Personal data will not be disclosed to third parties except where required by law,&nbsp;where you have given explicit consent, or where there is a duly informed legitimate interest. Data may be shared with technology providers, financial institutions,&nbsp;logistics partners and platforms such as WhatsApp or social networks,&nbsp;acting as joint controllers where applicable. What are your rights? You may exercise your rights of access, rectification, erasure, objection,&nbsp;restriction of processing, data portability and withdrawal of consent&nbsp;by contacting rointe@rointe.com You also have the right to lodge a complaint with the competent supervisory authority,&nbsp;in particular the Spanish Data Protection Agency:&nbsp;www.aepd.es. Changes to the Privacy Policy We reserve the right to update this Privacy Policy.&nbsp;If significant changes are made, we will notify you via the website&nbsp;or by email where appropriate. 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