Do you have doubts about your connectivity with rointe nexa?
Check out the FAQs about the connectivity of your Rointe products.
Rointe nexa APP
Frequently Asked Questions: Rointe Nexa App
I can't match my product
Make sure your Wi-Fi network is 2.4 GHz.
– Restart your device and router.
– Verify that the Wi-Fi signal is reaching the device correctly.
– Try resetting your device to its factory settings and repeating the process.
– Contact our technical service.
– Restart your device and router.
– Verify that the Wi-Fi signal is reaching the device correctly.
– Try resetting your device to its factory settings and repeating the process.
– Contact our technical service.
Why do I send an order to the product from the app but don't receive it?
The product may not have an internet connection at this time. To try to resume the
Connection You can try the following:
– Restart the router and verify that it provides connectivity to the product.
– Verify that the Wi-Fi signal is reaching the device correctly.
– Disconnect the product from the mains, wait 20 seconds, and plug it back in.
– Contact our technical service
Are the products compatible with voice assistants?
- Yes, our products can be controlled with Google Assistant and Amazon Alexaby voice commands.
What happens if the electricity or internet connection goes out?
- The products save the previous configuration and will continue to work with theprogrammed adjustments. However, remote control will only be possible when the connection is restored
Can I program the products?
- Yes, you can program your products to turn on or off without having todo it manually.
Can I separate the products by rooms?
- Yes. The app distinguishes between zones. When creating an account, you will need to create oneinstallation (e.g. House), within each installation the different zones (Living Room, Kitchen,Main Bathroom, Children’s Room, etc…). Products are set within a zone.
What happens if there is a sudden power interruption during an upgrade or setup?
- No problem, the products are prepared for it. When power is restored to the product will turn on in the pre-update state.
Learn how to match your
devices in a few steps
View our video tutorial.
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