Updated May 2018.
INDUSTRIAS ROYAL TERMIC, S.L. (registered in Spain No. 1/2001/8.863) trading as Rointe UK (registered in England No. FC028985) is committed to complying with the General Data Protection Regulation and the Data Protection Act 2018 for users of our websites: https://www.rointe.co.uk | https://www.rointe.com/uk
The person (s) in charge of the treatment of personal data (i.e. the Data Controller) is:
– INDUSTRIAS ROYAL TERMIC, S.L. with registered office at: Polg. Vicente Antolinos, Calle E Parcela 43 C.P. 30140 Santomera (Murcia)
– INDUSTRIAS ROYAL TERMIC, S.L. will be known as “we”, “our” or “us” throughout the remainder of this policy.
Our website, www.rointe.co.uk/www.rointe.com/uk, will be known as “site” throughout the remainder of this policy.
The user will be known as “you” or “your” throughout the remainder of this policy.
INDUSTRIAS ROYAL TERMIC, S.L., is entitled to the processing of personal data, based on the consent granted by you for one or more specific purposes, as set forth in Article 6.1. a) of the General Regulation of Protection of personal data.
The information we gather on our site falls into three categories:
Personally identifiable information:
To use certain features on our site or to place an order, we ask you to become a registered user or provide your personal details so we can contact you or supply our goods and services. We may also ask you for personal information when you complete a survey, apply for a job or make an enquiry/contact us using one of our forms. When you do this, we collect personally identifiable information about you such as (but not limited to):
We use this information to fulfil your order, provide goods and/or services, register your product, contact you or to help improve our site.
Website tracking information:
When you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site.
None of this information identifies you personally; we simply collect it for analytical activity regarding our site to help us improve in the future.
Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so:
|What we use your personal information for||Legal Basis||Explanation of Legal Basis|
|Set up your account.||Legitimate interest||Process efficiency in dealing with such activity.|
|Process your orders.||Contract||N/A|
|Notify you of your order status.||Contract||N/A|
|Live Chat||Legitimate interest||Process efficiency in dealing with such activity, handling our customer contact efficiently and effectively.|
|Registering your product.||Contract||In order to validate your guarantee and process efficiency in dealing with such activity.|
|Manage your account/contact you regarding a query you have submitted/provide customer services to you.||Legal obligation/ Legitimate interest (depending on nature of services)||Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them.|
|Undertake website personalisation and administration.||Legitimate interests||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites. Defining types of customers for new products or services.|
|Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online advertising.||Legitimate interests||>Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.|
|Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you.||Legitimate interests||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.|
|Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research.||Legitimate interests||Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.|
|Maintaining network and data security||Legitimate interests||To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.|
|Logistics planning, demand forecasting, management information and research||Legitimate interests||We use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right products get to the right areas and to help us plan our ranges.|
We work with a number of trusted suppliers, installers, vendors, wholesalers, agencies and partners in order to provide you with the quality goods and services you expect from us. These include (but are not limited to):
Personal data will not be transferred or communicated to third parties, except in the cases necessary for the development, control and compliance of the purpose/s expressed, in the cases provided for by law.
All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf.
We will not sell or distribute your personal data to other organisations without your approval.
The personal data provided will be kept for the corresponding period to comply with the legal obligations, or its deletion is requested by the interested party and the latter is entitled to do so.
We may monitor and record communications with you (such as telephone communications, emails and live chat) for the purpose of, for example, quality assurance, training, fraud prevention and compliance. We also have CCTV cameras installed in our premises for the purpose of crime prevention and for health and safety reasons.
Our site may contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. When you leave our site, we encourage you to read the privacy notice/policy of every website you visit.
We will adopt in our information system, the technical and organisational measures legally required, in order to guarantee the security and confidentiality of the stored data. Thus avoiding its alteration, loss, treatment or unauthorised access; taking into account the state of the art, the costs of the application, and the nature, scope, context and purposes of the treatment, as well as risks of probability and variable severity associated with each of the treatments.
Where we have given you, or you have chosen, a password that allows you access to certain parts of our site, you are responsible for keeping this password secure. Please do not share your password with anyone.
In order that the data in our files, computer and/or on paper are accurate, please keep us informed of the personal data we hold about you and let us know of any changes. We also invite you to update or amend your personal data if you feel this is inaccurate.
We’d like to keep in touch with you so we can share promotions, new products, special offers and improvements to our website and company. When you set up your account, we will ask if you want to receive this type of information.
Please be assured that Rointe UK will not share your information with Third Parties for marketing purposes. If you decide you do not want to receive this information either, do not tick the opt in box at point of registering, click the unsubscribe button on all our emails sent or contact us at firstname.lastname@example.org.
You may continue to receive such material for a short period whilst your request is dealt with.