Heatershop is a trading division of Edison House Trading Ltd, specialising in the distribution of products via the Internet and by an internal technical sales team.
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Heatershop is an electrical specialist with 30 years’ experience trading and a trusted partner of Rointe heating. They are able to use their electrical expertise to ensure that they only supply good quality, value for money products, backed by the support and expert advice of their team of electrical engineers.
Heatershop remains committed to providing the best customer experience to every customer. You can be sure that their reviews are the opinions of genuine customers.
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Expert Technical Advice
If you have any questions or queries, Heatershop has a team of technical advisers that will do their very best to assist you. They can offer expert technical advice as well as offering a free of charge design service and an accurate heat loss calculation of your property. If you want to talk to the Technical Team of Rointe heating, then please send us a message.
In stock and available now
At Heatershop, they take pride that products are packed and shipped directly from their fully stocked warehouse. All deliveries are loaded from 7 am until the next day cut off time, each day ensuring that you receive your courier tracked consignments on time with our trusted couriers.
If you choose to place your order using Heatershop, then the delivery of your order is the responsibility of Heatershop and not the responsibility of Rointe heating.
Please contact Heatershop directly if you have a query regarding delivery or fulfilment of your order.
Heatershop deliveries are outsourced to an expedited delivery service providing a consistently fast and efficient service. All consignments are traceable from source to destination and for security purposes require a signature upon delivery – this guarantees the secure delivery and safe passage of your items.
You can use their helpful online order tracker service to investigate the status of your order within the system and any courier tracking codes that have been issued which will identify the exact location and history of your delivery.
United Kingdom Deliveries
When purchasing an item from Rointe heating, Heatershop charge a flat rate of £5 per order on all deliveries to the United Kingdom.
Your delivery may arrive anytime between 7:.00 am and 18:00 pm. Please ensure you are available to receive your delivery as there will be a re-delivery charge at Heatershop standard delivery rates.
All products are well packaged with polystyrene or bubbling, and palletised where necessary, to prevent damages during transit. Due to the fragile nature of some of the products, Heatershop also have their own unique packaging to further secure your delicate goods during transit. This may mean you have slightly more packaging to dispose of in your recycling – but they’re pleased to say that they’ve had no occurrences of damages during shipping since using their new packaging!
With Heatershop you can track the status of your delivery. Please visit the Heatershop website to go to the online order tracker.
If you choose to place your order using Heatershop, then you will be subject to the Returns/Cancellation policy of Heatershop.
Rointe heating do not accept the responsibility of returns/cancellations or damaged goods.
Please contact Heatershop directly if you have a query regarding returns, cancellation or damaged goods.
On receipt of the goods please inspect carefully for damage and advise the carrier’s driver accordingly. If you are unable to fully inspect the goods for whatever reason, please sign the consignment note as “unexamined”. Should you sign the consignment note as “received in good condition”, you may be liable for any damages.
Heatershop returns policy:
Goods which prove unsuitable may be returned for refund, credit note or exchange, if they are returned to Heatershop within 14 days of receipt.
Faulty/damaged Goods, must be returned within 30 days of receipt. All of the above are subject to the following conditions:
· Items are returned carriage paid.
· Items must be in a re-saleable condition, dismantled where appropriate, unmarked and in original packaging.
· Items must be returned unused in their original condition, in the complete original undamaged packaging (Heatershop reserve the right to levy a charge to replace damaged, missing or defaced packaging).
· Any item has been returned for any reason other than a product fault or a mistake Heatershop have made, you will be refunded the cost of the Goods but we will not refund the original postal cost incur by the Seller or the postal charge for returning the product to Heatershop. This does not affect your statutory rights.
· Items may also be subject to a restocking fee as issued by each supplier.
· Heatershop cannot accept returns on any items, which have been specially manufactured or ordered for you. For example, RAL colours.
· You must get a returns authorisation from Heatershop by contacting them and receiving a unique returns number before returning the Goods.
· Heatershop cannot accept responsibility for undelivered returned parcels. Please obtain proof of posting and adequate insurance for loss or damage.
· Heatershop is not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
If any item supplied develops a fault within its warranty period from the date of receipt you must inform Heatershop before returning the item and they will inform you of the returns procedure.
Monies will be refunded within 14 days of the receipt of the returned Goods.
Heatershop will replace, at no extra cost, any products which have been lost in transit if you notify them via e-mail to firstname.lastname@example.org or by telephone on 01473 276686 within 24 hours of receipt.
In the unlikely event you receive any damaged goods please advise Heatershop within 24 hours of receipt, accompanied by photographic evidence of the damaged goods by email. They will then inform you of the returns procedure.
For all sales & customer services enquiries, please send a letter to:
Edison House, Edison Close
For all sales & customer services enquiries, please email email@example.com.
For all sales & customer services enquiries, please phone 01473 276686.
Lines open all day, every day (including bank holidays).
For all sales & customer services enquiries, please send a fax to 01473 276678.