Who will deliver my order?

Rointe heating use three trusted retailers to package, dispatch and deliver your order.

 

Choose one below to find out more information:

HEATERSHOP

Heating your home for less.

Heatershop is an electrical specialist with 30 years’ experience trading and a trusted partner of Rointe heating.

 

If you choose to place your order using Heatershop, then delivery is the responsibility of Heatershop and not the Rointe heating.

 

Please contact Heatershop directly if you have a query regarding delivery or fulfilment of your order.

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YESSS ELECTRICAL

Supplies, service and solutions.

YESSS Electrical are the UK’s fastest growing electrical wholesaler, with over 100 branches nationwide.

 

If you choose to place your order using YESSS Electrical, then delivery is the responsibility of YESSS Electrical and not Rointe heating.

 

Please contact YESSS Electrical directly if you have a query regarding delivery or fulfilment of your order.

YESSS-ELECTRICAL-2

KEW ELECTRICAL

Independent wholesaler in South England.

KEW Electrical is an independent electrical wholesaler, with a network of 24 branches predominantly in the South of England, plus Belfast.

 

If you choose to place your order using KEW Electrical, then delivery is the responsibility of KEW Electrical and not Rointe heating.

 

Please contact KEW Electrical directly if you have a query regarding delivery or fulfilment of your order.

Kew-electrical

Calculate your heating needs.

Discover the Rointe heating products and sizes you need for your installation in a few easy steps.

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Heatershop

Heatershop is a trading division of Edison House Trading Ltd, specialising in the distribution of products via the Internet and by an internal technical sales team.

 

Click here to use our online calculator to determine your heating needs.

 

Electrical Specialists

Heatershop is an electrical specialist with 30 years’ experience trading and a trusted partner of Rointe heating. They are able to use their electrical expertise to ensure that they only supply good quality, value for money products, backed by the support and expert advice of their team of electrical engineers.

 

Reviews

Heatershop remains committed to providing the best customer experience to every customer. You can be sure that their reviews are the opinions of genuine customers.

 

Read their Google Customer reviews.

 

Read their Feefo reviews.

 

Expert Technical Advice

If you have any questions or queries, Heatershop has a team of technical advisers that will do their very best to assist you. They can offer expert technical advice as well as offering a free of charge design service and an accurate heat loss calculation of your property. If you want to talk to the Technical Team of Rointe heating, then please send us a message.

 

In stock and available now

At Heatershop, they take pride that products are packed and shipped directly from their fully stocked warehouse. All deliveries are loaded from 7 am until the next day cut off time, each day ensuring that you receive your courier tracked consignments on time with our trusted couriers.

If you choose to place your order using Heatershop, then the delivery of your order is the responsibility of Heatershop and not the responsibility of Rointe heating.

 

Please contact Heatershop directly if you have a query regarding delivery or fulfilment of your order.

 

Heatershop deliveries are outsourced to an expedited delivery service providing a consistently fast and efficient service. All consignments are traceable from source to destination and for security purposes require a signature upon delivery – this guarantees the secure delivery and safe passage of your items.

 

You can use their helpful online order tracker service to investigate the status of your order within the system and any courier tracking codes that have been issued which will identify the exact location and history of your delivery.

 

United Kingdom Deliveries

When purchasing an item from Rointe heating, Heatershop charge a flat rate of £5 per order on all deliveries to the United Kingdom.

 

Your delivery may arrive anytime between 7:.00 am and 18:00 pm. Please ensure you are available to receive your delivery as there will be a re-delivery charge at Heatershop standard delivery rates.

 

Packaging

All products are well packaged with polystyrene or bubbling, and palletised where necessary, to prevent damages during transit. Due to the fragile nature of some of the products, Heatershop also have their own unique packaging to further secure your delicate goods during transit. This may mean you have slightly more packaging to dispose of in your recycling – but they’re pleased to say that they’ve had no occurrences of damages during shipping since using their new packaging!

With Heatershop you can track the status of your delivery. Please visit the Heatershop website to go to the online order tracker.

If you choose to place your order using Heatershop, then you will be subject to the Returns/Cancellation policy of Heatershop.

 

Rointe heating do not accept the responsibility of returns/cancellations or damaged goods.

 

Please contact Heatershop directly if you have a query regarding returns, cancellation or damaged goods.

 

On receipt of the goods please inspect carefully for damage and advise the carrier’s driver accordingly. If you are unable to fully inspect the goods for whatever reason, please sign the consignment note as “unexamined”. Should you sign the consignment note as “received in good condition”, you may be liable for any damages.

 

Returns

Heatershop returns policy:

 

Goods which prove unsuitable may be returned for refund, credit note or exchange, if they are returned to Heatershop within 14 days of receipt.

 

Faulty/damaged Goods, must be returned within 30 days of receipt. All of the above are subject to the following conditions:

· Items are returned carriage paid.

 

· Items must be in a re-saleable condition, dismantled where appropriate, unmarked and in original packaging.

 

· Items must be returned unused in their original condition, in the complete original undamaged packaging (Heatershop reserve the right to levy a charge to replace damaged, missing or defaced packaging).

 

· Any item has been returned for any reason other than a product fault or a mistake Heatershop have made, you will be refunded the cost of the Goods but we will not refund the original postal cost incur by the Seller or the postal charge for returning the product to Heatershop. This does not affect your statutory rights.

 

· Items may also be subject to a restocking fee as issued by each supplier.

 

· Heatershop cannot accept returns on any items, which have been specially manufactured or ordered for you. For example, RAL colours.

 

· You must get a returns authorisation from Heatershop by contacting them and receiving a unique returns number before returning the Goods.

 

· Heatershop cannot accept responsibility for undelivered returned parcels. Please obtain proof of posting and adequate insurance for loss or damage.

 

· Heatershop is not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.

 

If any item supplied develops a fault within its warranty period from the date of receipt you must inform Heatershop before returning the item and they will inform you of the returns procedure.

 

Monies will be refunded within 14 days of the receipt of the returned Goods.

 

Lost/Damaged goods

Heatershop will replace, at no extra cost, any products which have been lost in transit if you notify them via e-mail to sales@heatershop.co.uk or by telephone on 01473 276686 within 24 hours of receipt.

 

In the unlikely event you receive any damaged goods please advise Heatershop within 24 hours of receipt, accompanied by photographic evidence of the damaged goods by email. They will then inform you of the returns procedure.

Post

For all sales & customer services enquiries, please send a letter to:

Heatershop,
Edison House, Edison Close
Ransomes Europark,
Ipswich, Suffolk
IP3 9GU
United Kingdom

 

Email

For all sales & customer services enquiries, please email sales@heatershop.co.uk.

 

Phone

For all sales & customer services enquiries, please phone 01473 276686.

Lines open all day, every day (including bank holidays). 

 

Fax

For all sales & customer services enquiries, please send a fax to 01473 276678.

YESSS Electrical

YESSS Electrical are the UK’s fastest growing electrical wholesaler and a trusted partner of Rointe heating.

 

Launched in December 2012, YESSS has grown to over 100 branches nationwide, located in London, Sheffield, Leeds, Nottingham and even the Channel Islands. Over the next five years that number aims to increase to 250 UK branches.

 

Each branch has a helpful and knowledgeable team, with a combined average experience of over 50 years in the industry.

 

All branches have their own delivery fleets with in-house experienced local drivers. Vehicles have satnav, Bluetooth mobile and live trackers giving complete traceability for orders.

 

In addition to the branch network, YESSS also holds £10million of stock at a unique National Distribution Centre based in West Yorkshire.

 

Testimonials

Click here to see a selection of YESSS Electrical testimonials, direct from the customer.

If you choose to place your order using YESSS Electrical, then the delivery of your order is the responsibility of YESSS Electrical and not the responsibility of Rointe heating.

 

Please contact YESSS Electrical directly if you have a query regarding delivery or fulfilment of your order.

 

When purchasing an item from Rointe heating, YESSS Electrical charge a flat rate of £5 per order on all deliveries to the United Kingdom.

 

Deliveries

YESSS Electrical deliveries are sourced using the nearest branch to the delivery address and completed using the in-house delivery fleets at each branch, providing a consistently fast and efficient service. All drivers are experienced and are equipped with satnav, Bluetooth mobile and live trackers giving complete trace-ability for orders.

 

In addition to the branch network, YESSS also holds £10 million of stock at a unique National Distribution Centre based in West Yorkshire. The NDC provides support for next day delivery to all branches throughout the UK.

 

Packaging

All products are well packaged with polystyrene or bubbling, and palletised where necessary, to prevent damages during transit. Large orders may be palletised for ease of transport and to mitigate any chance of damaging goods. In these events, our couriers will be unable to open pallets and transport individual goods due to insurance purposes. Any pallets and packaging will be left with you to recycle or dispose of.

If you choose to place your order using YESSS Electrical, then you will be subject to the Returns/Cancellation policy of YESSS Electrical.

 

Rointe heating do not accept the responsibility of returns/cancellations or damaged goods.

 

Please contact YESSS Electrical directly if you have a query regarding returns, cancellation or damaged goods.

 

On receipt of the goods please inspect carefully for damage and advise the carrier’s driver accordingly. If you are unable to fully inspect the goods for whatever reason, please sign the consignment note as “unexamined”. Should you sign the consignment note as “received in good condition”, you may be liable for any damages.

 

Returns

YESSS Electrical returns policy:

 

· 30 Day Money Back Guarantee – With the YESSS 30 day money back guarantee you have the option to return unwanted products. All items must be unused, in saleable condition and in original packaging with all component parts intact and unused.

Please contact the YESSS Electrical customer service team on 0844 846 9555 or web@yesss.co.uk for a Returns Note Authorization (RNA). The RNA must be completed before a returns number can be issued. No returns will be accepted without a YESSS Returns Number.

 

· YESSS Electrical reserves the right to make a 10% inspection and re-stocking fee on certain products.

 

· Returns must be unused, in original packaging and returned to the Distribution Centre (Returns Department, YESSS House, Foxbridge Way, Normanton, WF6 1TN).

Carriage cost for returns is at the customers expense.

 

· Unfortunately, YESSS Electrical cannot accept returns to any of the YESSS branches.

 

· YESSS Electrical will either provide a replacement or, process a refund.

 

· All refunds will be made to the account used to purchase the product.

 

· YESSS Electrical reserve the right to inspect all returns prior to agreeing part or full refund or product replacement.

 

Lost/Damaged goods

In the unlikely event you receive any damaged goods please contact our customer service team on 0844 846 9555 or web@yesss.co.uk, within 24 hours of receipt, accompanied by photographic evidence of the damaged goods by email.

 

In the event of a product failure within a 30 day period, goods can be returned using the above 30-day guarantee. Please return all items along with the invoice and your completed RNA with your authorisation number.

 

Over the 30 day period, we will either offer to repair the defective goods or send a replacement or equivalent item of the same value.

Post

For all sales & customer services enquiries, please send a letter to:

Yesss House
Foxbridge Way
Normanton Industrial Estate
Wakefield,
WF6 1TN
United Kingdom

 

Email

For all sales & customer services enquiries, please email enquiries@yesss.co.uk.

 

Phone

For all sales & customer services enquiries, please phone 01924 227941.

KEW Electrical

KEW Electrical is an independent electrical wholesaler, with a network of 24 branches predominantly in the South of England, plus Belfast.

 

Independence allows KEW to be entrepreneurial and not be tied down by rigid ‘large company’ policies. This permits branches to have a large local stock holding of major suppliers across the branch network, resulting in same day stock availability company-wide. Furthermore, these branches are supported by our central distribution centre which delivers to the branch network on a same or next day basis.

 

KEW is open to the trade and public and is also a key member of FEGIME, one of Europe’s leading electrical buying groups.

 

This simple philosophy of same day stock availability, handled by experienced, customer-focused staff has resulted in KEW’s success story as one of the UK’s fastest growing independent wholesalers.

 

Trusted partner

KEW is a trusted partner of Rointe heating and works alongside them to fulfil customer orders to the best of their availability. Experience runs throughout the KEW company, led by a board of directors each with over 30 years of electrical wholesaling experience. This is mirrored throughout KEW with the majority of branch employees having spent years in the industry. Therefore, you are safe in the knowledge that KEW aims to deliver the best possible customer service from enhanced stock positions and industry experience.

 

Same day stock availability

KEW recognise that branches cannot hold stock for every eventuality and that at times customers will need items which are not stocked locally. To take full advantage of its entire inventory, KEW has an extensive inter-branch link that gives branches access to additional stock for same day delivery.

 

Use the branch finder to find your local KEW branch.

If you choose to place your order using KEW Electrical, then the delivery of your order is the responsibility of KEW Electrical and not the responsibility of Rointe heating.

 

Please contact KEW Electrical directly if you have a query regarding delivery or fulfilment of your order.

 

KEW aims to deliver your order from its network of 24 branches predominantly in the South of England, plus Belfast. This covers Gloucester and Northern Ireland. Use the branch finder to find your local KEW branch.

 

Deliveries

When purchasing an item KEW Electrical charge a flat rate of £5 per order on all deliveries to the United Kingdom.

 

Your delivery may arrive anytime between 7:.00 am and 18:00 pm. Please ensure you are available to receive your delivery as there might be a re-delivery charge at KEW Electrical standard delivery rates.

 

Packaging

All products are well packaged with polystyrene or bubbling, and palletised where necessary, to prevent damages during transit. Large orders may be palletised for ease of transport and to mitigate any chance of damaging goods. In these events, our couriers will be unable to open pallets and transport individual goods due to insurance purposes. Any pallets and packaging will be left with you to recycle or dispose of.

If you choose to place your order using KEW Electrical, then you will be subject to the Returns/Cancellation policy of KEW Electrical. Rointe heating do not accept the responsibility of returns/cancellations or damaged goods.

 

Please contact KEW Electrical directly if you have a query regarding returns, cancellation or damaged goods.

 

To our knowledge, KEW Electrical does not accept returns, unless the item is damaged or faulty.

 

On receipt of the goods please inspect carefully for damage and advise the carrier’s driver accordingly. If you are unable to fully inspect the goods for whatever reason, please sign the consignment note as “unexamined”. Should you sign the consignment note as “received in good condition”, you may be liable for any damages.

 

Lost/Damaged goods

In the unlikely event you receive any damaged goods please contact your nearest KEW Electrical branch, using the branch finder for the contact details, within 24 hours of receipt, accompanied by photographic evidence of the damaged goods by email.

Email

Go to the KEW Electrical online form to email your query directly to them.

 

Branch finder

Use the branch finder to find your local KEW branch.

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