Terms and conditions

Updated November 2019.

 

Read carefully the following legal notice regarding the website of INDUSTRIAS ROYAL TERMIC, S.L. trading as Rointe heating or Rointe UK.

 

  • INDUSTRIAS ROYAL TERMIC, S.L. (or Rointe heating/Rointe UK) will be known as “we”, “our” or “us” throughout this policy.

 

  • Our website, www.rointe.co.uk, will be known as “site” throughout this policy.

 

  • The user will be known as “you” or “your” throughout this policy.

 

Rointe heating (UK) is a member of INDUSTRIAS ROYAL TERMIC, S.L. The registered office is at Catalyst House, 720 Centennial Court, Centennial Park, Elstree, Herts WD6 3SY. The registered company number is BR010463 and VAT number is GB 973 8274 75.

 

Please note prices stated on this website include any applicable VAT or other sales tax.

 

Images of goods on our website are for illustrative purposes. We take great care to display colours but we cannot guarantee a device’s display will be completely accurate. Goods may vary slightly.

1.1. Identifying data of the Service Provider of the Information Society

In accordance with English law and, article 10 of Law 34/2002, on Services of the Information Society and Electronic Commerce, it is hereby informed that INDUSTRIAS ROYAL TERMIC, SL, with CIF B30537211, manages the contents of the website https://rointe.co.uk/, with a registered office for these purposes in Polg. Vicente Antolinos, Calle E Parc.43 C.P. 30140 Santomera (Murcia).

INDUSTRIAS ROYAL TERMIC, S.L. is registered in the Mercantile Register of Murcia, in Volume 1271, Section 8, Book 0 Folio 104, Sheet MU-22737, 1st Inscription.

INDUSTRIAS ROYAL TERMIC, S.L. trading as (t/a) Rointe UK is registered with companieshouse.gov.uk with company no. FC028985.

If you have any questions regarding this Policy, please contact us:

  • By letter – Polg. Vicente Antolinos, Calle E Parcela 43 C.P. 30140 Santomera (Murcia)

1.2. Acceptance and validity of the general and particular conditions

Both the navigation, access as a user and the use and/or order of any of the products offered on this site attributes to you (the user) and assumes your full and unreserved acceptance of each and every one of the conditions listed in this policy.

INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK reserves the right to expand and/or modify, at any time and without prior notice, the presentation, configuration and contents of this site, as well as temporarily suspend the presentation, configuration, technical specifications and services of the site, in the same way.

2.1. Obligations of use

In general, you (the user) accepts these terms and conditions. You will always act in accordance with the law, with good customs and good faith, abstaining from using this site in any way that may prevent, damage or impair the normal functioning of the site, the property or rights of the owner INDUSTRIAS ROYAL TERMIC, SL, t/a Rointe UK any other user or, in general, any third party.

In particular (and without implying any restriction to the obligation assumed by the user in the previous section), the user undertakes, in the use of this website, to:

  • Properly safeguard the “Username” and “Password” that enables access to the different services offered in the site, if it is provided by INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK. The user also pledges not to assign it or allow access to it by Third Parties, and will assume responsibility for the damages that may arise from improper use.
  • Not introduce, store or disseminate on or from the site, any information or material that is defamatory; libellous; obscene; threatening; xenophobic; or that incites violence / discrimination based on race, sex, ideology, religion; or any form violates the moral, public order, fundamental rights, public liberties, honour, privacy or image of third parties; or, in general, that violates current regulations in their country of residence.
  • Do not enter, store or disseminate through the site any computer program, data, virus, code, or any other file that is likely to cause damage or any type of alteration in the site, in any of the services, or in any of the equipment, systems or networks of INDUSTRIAS ROYAL TERMIC, S.L, t/a Rointe UK of any user, or in general of any third party, that may prevent the normal functioning of them.
  • Not to destroy, alter, use for its use, disable or damage the data, information, programs, electronic documents, or, in general, the files, of INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK or other users, or third parties.

2.2. INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK may, at any time and without prior notice, modify these General Conditions, as well as the Particular Conditions where applicable, by publishing such modifications on our site for the viewing of the user.

2.3. Disclaimer

INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK (the owner) will not be responsible for:

  • Any inappropriate use of the site. Users must make appropriate use of it, in accordance with the conditions and terms above, without any liability on the owner for improper use.
  • Regarding possible technical deficiencies – INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK will not be responsible in any case, for the alterations in the service that are produced by failures in the electrical network, in the data connection network, in the server or by any third party service.
  • Regarding access by third parties to your system. INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK will adopt the necessary technical precautions in order to protect the data and information accessed, but without being responsible for actions of third parties that, violating the established security measures, access the aforementioned data.
  • INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK constantly invests in technological means that try to minimise the risk of viruses and similar software, and unauthorised contents in its information systems. In spite of this, the user is aware that they must adopt their own security measures aimed at minimising the damages caused by unauthorised software, viruses, trojans or any kind of software called “malware”, exempting INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK of any responsibility that may arise from the containment of the previously mentioned damaging software enabled in this site.

2.4. Use of hyperlinks

The user who wants to introduce links from their own websites to our site must comply with the conditions set out below, without ignoring the responsibilities derived from the law. The user must also obtain written authorisation from INDUSTRIAS ROYAL TERMIC, S.L.

The link will only link to the home page or main page of the site but will not be able to reproduce in any way (but not limited to) inline links, copy of the texts, graphics, images etc.. In force at all times, it is expressly prohibited in all cases:

  • To establish, replicate or reproduce frames or frames of any kind that involve the site.
  • To allow the display of contents through web addresses different from those of the site.
  • To produce (or possibly produce) error, confusion or deception to the user about the true origin of our service or contents.
  • To display, show or say an act of unfair comparison or unfair imitation.
  • To take advantage of the reputation of the brand (INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK).
  • To use any word, graphics or mixed/distinctive sign of INDUSTRIAS ROYAL TERMIC, S.L, except in the cases permitted by law or completely authorised by INDUSTRIAS ROYAL TERMIC, S.L. Whenever this is allowed, a direct link to our site must be established to give credit.
  • To display false, inaccurate or incorrect information on INDUSTRIAS ROYAL TERMIC, S.L.
  • The page that establishes the link must faithfully comply with the law and cannot, under any circumstance, dispose of or link to its own content or that of third parties that:

– Is (or could be deemed to be) illegal, harmful or contrary to morality and good customs (pornographic, violent, racists, etc.)

– Induces or may induce a false conception to the user that INDUSTRIAS ROYAL TERMIC, S.L. subscribes, endorses, adheres or in any way supports the ideas, statements or expressions (legal or illegal) of the sender/user.

– Are inappropriate or not pertinent to the activity to the place, contents and thematic of the website of the sender/user. Likewise, the user will refrain from including on the site any hyperlink (hereinafter, “link”) addressed to a webpage that contains information or illegal content, contrary to morality and generally accepted good customs, and public order.

2.5. Intellectual and industrial property

The structure, design, presentation and elements available on this website (including, but not limited to; graphics, images, photographs, copy/text, samples and materials that appear in them, industrial technologies, files, logos, colour combinations and any element susceptible to protection) are protected by intellectual and industrial property rights owned by INDUSTRIAS ROYAL TERMIC, SL or on which the corresponding usage rights have been obtained.

It is forbidden to reproduce, transform, distribute, communicate, make available to the public and, in general, any other form of exploitation (partial or total) of the elements referred to in the previous section. Its publication on other web pages or in other digital, printed or written communication requires the authorisation of the owner of INDUSTRIAS ROYAL TERMIC, S.L., and in any case, they must make explicit reference/credit to the ownership of the mentioned intellectual property rights of INDUSTRIAS ROYAL TERMIC, SL The use of distinctive signs (trademarks, trade names) is not allowed, unless expressly authorised by the legitimate owners, as mentioned previously.
Unless expressly authorised by INDUSTRIAS ROYAL TERMIC, S.L. the link to “final pages”, the “frame” and any other similar manipulation is not allowed. The links should always be to the main page or homepage of the site.

2.6. Jurisdiction and applicable legislation

The terms and conditions that govern this website and all the relationships that may arise are safeguarded by UK (and Spanish) legislation.

Any dispute that may arise from the access or use of this website will be the responsibility of the courts of Murcia or UK (depending on the issue).

There are certain terms and conditions on this ROINTE product when purchased from These conditions comply with all the rights construed within national legislation, as well as any additional rights and guarantees, which are offered by ROINTE. Please ensure that you register your product guarantee at www.rointe.co.uk.

Any incident you might detect with your product can be sorted by the product seller or by ROINTE. Please contact ROINTE by telephoning 0203 321 5929 or send an email to support@rointe.co.uk, through which we will instruct you on how to solve the incident.

You will need to state the product reference and serial number (located on the metal tag with the product) and the type of incident when contacting ROINTE. In addition, please attach a copy of the product invoice and/or proof of purchase that indicates the date on which the product was sold.

3. Terms & conditions

3.1. ROINTE guarantees there are no material defects of design or manufacture at time of original acquisition. ROINTE guarantees the aluminium body for a period of 240 months and any electronic and electrical components for 36 months for this product only, provided it has not been modified in any way.

3.2. If during the guarantee period, the product does not work correctly under normal use, and any design, material or manufacturing defect is found, ROINTE will repair or substitute the product as it sees fit, in accordance with the terms and conditions as follows:

3.2.1. The guarantee is only applicable if the original guarantee is issued by the seller and when the said guarantee is filled in correctly including product reference, series number (marked on the product’s label indicating technical features), purchase date and the seller’s stamp, and either registered on our website at www.rointe.co.uk or returned completed to ROINTE within 90 days of installation. ROINTE reserves the right to reject the guarantee service when this information has been removed or modified after the original product purchase.

3.2.2. The guarantee is only applicable if the product has been installed by a competent person in accordance with this installation manual and all current regulations and codes of practice at the time of installation.

3.2.3. The guarantee is only applicable to those cases that concern material, design and manufacturing defects, and under no circumstances covers damage to the product for the following reasons:

i) Damage caused by negligence and/or misuse of the product, i.e. used for other purposes that are not construed as its normal use or for not respecting the instructions of use and maintenance given by ROINTE as well as incorrect installation or use of the product that may not comply with the current technical standards of safety.

ii) Corrosion of any part of the product caused by direct exposure to salt water. When the product is installed no more than 200m from the coast the guarantee for damages caused by corrosion the period will be reduced by 50%.

iii) Any unauthorised modification of the product or repairs of the product carried out by third parties or unauthorised technicians or opening of the product by third parties or unauthorised people.

iv) Any accidents that are deemed outside the control of ROINTE, such as (but not limited to): lightning, fires, floods, natural disasters, public disorder, atmospheric or geologic phenomena etc.

v) Faults that result from an incorrect installation. Guidance can be found within the recommendations for installation, by Rointe and in the installation manual. If in doubt, please contact ROINTE.

3.3. Any repairs or substitutions that are included in this guarantee do not allow any additions or new periods of guarantee.

3.4. Any repairs or substitutions covered under this guarantee must be parts that are functionally equivalent. The defective parts or parts removed or replaced shall become the property of ROINTE.

3.5. The product must be installed in a way that allows access for our technicians should they need to gain access to the product for repair or maintenance. The user/client is responsible for any costs or organisation required to provide access to the products for their repair and/or substitution.

3.6. The Technical Service department of ROINTE will advise you if you need to purchase any parts not covered under the guarantee or out of guarantee.

3.7. This guarantee will be null and void if the product: has been manipulated, modified and/or repaired in any way and/or by unauthorised persons. This guarantee will also be void if the product is not correctly installed.

3.8. This guarantee is not transferable and does not include claims due to frost or limescale damage.

3.9. Proof of purchase will be required to ROINTE for any claim.

3.10. This guarantee does not affect your statutory rights.

3.11. This guarantee does not affect the buyer’s legal rights stipulated in the current national legislation, nor affects those rights against the distributor or installer that could come forth in compliance with the purchase contract.

3.12. In the absence of national legal legislation applicable, this guarantee shall prevail and may be construed as the buyer’s only protection. ROINTE, its offices, distributors and installers may not be held responsible for any accidental damage that emerges due to infringement of any rules implicitly related to this product.

3.13. Check the EULA conditions in the enclosed document for information about the legal agreement you accept when installing a ROINTE D Series product.

For help about the product or guarantee, please contact ROINTE by telephoning 0203 321 5929 or send an email to support@rointe.co.uk.

14. Underfloor heating guarantees:  In order for the replacement guarantee to be valid, all installation procedures recommended in the Installation Manual must be followed. Failure to follow the instructions will invalidate the guarantee. If the installer makes a mistake and damages the net prior to placing the siding, he can return the damaged mesh within 30 days of purchase along with the original invoice with the purchase date. ROINTE WILL REPLACE ANY MESH THAT HAS NOT BEEN COVERED (MAXIMUM 1 MESH) WITH MESH NETWORK OF THE SAME MODEL – FREE.

If damage occurs during coating installation, contact Rointe. Our After Sales Service will offer you the best solution for each case. Remember that you will need to send the purchase invoice to Rointe.

Note:

(i) Repaired networks have a 5-year guarantee only. In no event will Rointe be responsible for the repair or replacement of damaged tiles during the repair of the network.

(ii) The replacement guarantee does not cover any other damage, misuse or improper installation due to improper adhesive or subsoil conditions. Limit one free replacement network per client or installer.

(iii) Damage to the network that occurs after coating, such as lifting a damaged tile once the coating has been placed, or the movement of the subfloor causing damage to the floor, is not covered by the replacement guarantee.

For help with the product or guarantee, please contact ROINTE by telephoning 0203 321 5929 for Technical Support or by email to support@rointe.co.uk.

4.1. Your privacy as an individual and as a customer is important to us. Information that we collect will be used in accordance with our Privacy Policy. By using our site, you consent to such processing and you confirm that all data provided by you is accurate. Please find our Privacy Policy here.

5.1. If we fail to insist upon strict performance of any of your obligations under a contract between you and us, or if we fail to exercise any of the rights or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

5.2. A waiver by us of any default will not constitute a waiver of any subsequent default.

6.1. If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a contract entered into between you and us are invalid, unlawful or unenforceable to any extent, the terms will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

7.1. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

8.1. These terms and conditions, plus any contract between us and you, is made in England and shall be governed in all respects under the provisions of English law.

9.1. A person who is not a party to these terms and conditions or a legally binding contract between you and us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1990.

1. DEFINITIONS

“Company” means ROINTE UK.
“Customer” means any person or organisation to whom the Company shall provide or contract to provide Goods.
“Goods” means goods sold by the Company to the Customer and including but not limited to those goods for which payment in full has not been received by the Company.
“Contract” means the Contract between the Company and the Customer for the sale of Goods.

2. GENERAL APPLICATION

2.1. These conditions apply to all Goods supplied by the Company to the Customer and no alteration or qualification of these conditions shall be effective unless agreed by the Company in writing. No order shall be binding on the Company until accepted by the Company in writing.

2.2. The Customer who orders Goods from the Company shall be deemed to agree that any written or printed conditions attached to or referred to in such orders are only binding so far as they are not at variance with the Company’s Terms and Conditions.

2.3. The Customer acknowledges these Terms and Conditions of sale having checked them in advanced and accepting them in full.

3. PRICE AND PAYMENT

3.1. All Goods must be paid for at the time of ordering unless the Company has agreed to supply on credit terms in which case the following conditions apply:

a. Payment shall be due as per the invoice.
b. Payment shall be made in full without deduction or set off.
c. The Customer shall indemnify the Company in respect of all costs incurred by the Company in recovery of the price from the Customer.
d. Payment may not be delayed under any circumstances.

3.2. Prices are subject to revision without notice and the prices payable by the Customer will be those in effect at the date of order.

3.3. Prices quoted in current price lists of the Company supersede all prices for similar goods in previous price lists.

3.4. Prices quoted in printed material are exclusive of VAT. which shall be charged at the rate applicable at the time.

3.5. Prices quoted in the “Shop” section of our website are inclusive of VAT.

4. CANCELLATION

4.1. No cancellation of any order from the Customer can be accepted without prior written agreement from the Company. If the Company provides written agreement to the cancellation any and all costs and expenses incurred by the Company will be paid by the Customer.

4.2. No cancellation of orders will be accepted under the following circumstances:

a. If the order has been dispatched.
b. If the order contains special units whose manufacturing has begun.

5. CUSTOMER RETURNS IN GOOD CONDITION

5.1. No customer returns can be accepted without prior written agreement from Rointe.

5.2. A handling charge of at least 15% of the original cost price will be payable to cover receipt, inspection and fault registration costs.

5.3. All carriage charges relating to returns made to Rointe are at the customers cost.

5.4. Any non-faulty product returned by the customer will only be accepted under the following conditions:

a. Goods returned for credit in less than 30 days from date of purchase will incur a 15% handling charge.

b. Goods returned for credit between 30 days and 3 months from date of purchase will incur a 20% handling charge.

c. Goods returned for credit between 3 months and 12 months from date of purchase will incur a 25% handling charge.

d. Goods returned for credit that were purchased over 12 months will incur a 30% handling charge.

6. DELIVERY
6.1. All times or dates given for the delivery of the Goods are approximate only and the Company shall not be liable for any delay in delivery of the goods howsoever caused.

6.2. The Company shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or delayed in manufacturing, obtaining or delivering the Goods through any circumstances beyond its control including but not limited to strikes, lockouts, accidents, war, fire, reduction in or unavailability of power at manufacturing plant, breakdown of plant or machinery or shortage of or unavailability of raw materials from normal sources of supply.

6.3. The Company reserves the right not to supply if the Customer has outstanding invoices and the payment is overdue. The customer in this case will be on stop.

7. DELIVERY CONDITIONS

7.1. The products are supplied packaged with brackets, screws and fixings the cost of which is included in the sale price. The goods are deemed to be delivered when they are placed on the lorry in the warehouses, except for offers with special conditions, and the Company’s liability as a haulier ends at that point.

7.2. Confirmed orders may be supplied in partial deliveries. The Customer should check the goods and write “received pending checking” next to the signature in the haulier’s delivery note.

8. GUARANTEE
8.1. All the materials are covered by the respective guarantees for any manufacturing faulty from the date of sale and acceptance of the fault by our Technical department will be required before the faulty product is returned to us. Please refer to the “Guarantee” section on this terms and conditions page.

9. DEBIT NOTES

9.1. The Company reserves the right not to accept debit notes received by the Customer.

9.2. No debit note from the Customer can be accepted without prior written agreement of the Company and the Company provides written agreement to process the debit note accordingly.

10. RISK AND TITLE
10.1. Risk in respect of any Goods connected with the Contract shall pass to the Customer at the time of delivery by the Company.

10.2. Title to the Goods shall not pass to the Customer until the Customer has paid the total price to the Company.

10.3. The Customer is not the agent of the Company for the purposes of any sale of the Goods and for the avoidance of doubt it is hereby declared that on no account has the Customer or its receiver or liquidator or trustee in bankruptcy any authority to sell the Goods when in receivership liquidation or bankruptcy or when the same is about to occur.

11. EXCLUSION OF LIABILITY
11.1. Except in respect of death or personal injury caused by the negligence of the Company or its agents, officials or employees (being negligence defined by Section 1 of the Unfair Contract Terms Act 1977) the Company shall not be liable to the Customer by reason of any representation implied guarantee condition or other term or any duty at common law or under any contract or for any economic loss, loss of production, loss of bargain, loss of profit or any other costs expenses or other claims for consequential compensation whatsoever which arise out of or in connection with the Contract except as expressly provided in these conditions and PROVIDED ALWAYS that the maximum liability of the Company in relation to any loss or damage shall in no case exceed the price in the Contract.

12. REPRESENTATIONS
12.1. The Company’s employees or agents are not authorized to make any representations concerning the Goods unless confirmed by the Company in writing.

13. SHORTAGES
13.1. Shortages should be identified at the time of delivery and noted on the face of proof of delivery document which should be signed by the Customer indicating acceptance of the delivery as specified or amended.

13.2. Failure to note alleged shortages at the time of delivery shall prevent the Customer from claiming under the Contract.

13.3. The customer cannot claim compensation under any circumstances.

14. BRITISH STANDARD
14.1. The Goods shall be supplied by the Company in accordance with the relevant standard applying to such Goods.

15. GUARANTEE
15.1. Where any Goods (or any part thereof) are shown to the reasonable satisfaction of the Company to be defective by reason of faulty material or workmanship within a period of twelve months from the date of installation in respect of domestic heaters or water heaters or twelve months from the date of delivery in the case of Goods supplied for use in homes or professional areas the Company shall at its sole option:

a. Deliver replacement Goods or any part or parts thereof free of charge.

b. The liability of the Company under these terms and conditions shall be accepted by the Customer in substitution for and to the exclusion of any other claims for direct loss which the Customer has or may have.

c. The Customer should revise the instructions manual and bear in mind the Company recommendations.

16. UNDERFLOOR HEATING SYSTEM REPLACING GUARANTEE
In order for the replacement guarantee to be valid, all installation procedures recommended in the Installation Manual must be followed. Failure to follow the instructions will invalidate the guarantee.

If the installer makes a mistake and damages the net prior to placing the siding, he can return the damaged mesh within 30 days of purchase along with the original invoice with the purchase date. ROINTE WILL REPLACE ANY MESH THAT HAS NOT BEEN COVERED (MAXIMUM 1 MESH) WITH MESH NETWORK OF THE SAME MODEL – FREE.

If damage occurs during coating installation, contact Rointe. Our After Sales Service will offer you the best solution for each case. Remember that you will need to send the purchase invoice to Rointe.

Note:

(i) Repaired networks have a 5-year guarantee only. In no event will Rointe be responsible for the repair or replacement of damaged tiles during the repair of the network.

(ii) The replacement guarantee does not cover any other damage, misuse or improper installation due to improper adhesive or subsoil conditions. Limit one free replacement network per client or installer.

(iii) Damage to the network that occurs after coating, such as lifting a damaged tile once the coating has been placed, or the movement of the subfloor causing damage to the floor, is not covered by the replacement guarantee.

17. HEALTH AND SAFETY
17.1. All Goods are supplied by the Company to the Customer with appropriate fitting and other instructions relating to the fitting and installation of Goods. Certain goods are supplied accompanied by written recommendation from the Company that they should only be fitted or installed by expert and skilled workers and it shall be the responsibility of the Customer to ensure that where the Goods are sold on to a third party they are accompanied by all appropriate safety and fitting instructions.

17.2. Where the Customer fits and installs the Goods itself it shall ensure that the contents of all the safety and fitting instructions are specifically drawn to the attention of its employees.

17.3. The Customer hereby undertakes to take such measures as are communicated in writing to the Customer by the Company and to take such other steps which are sufficient to ensure, so far as is reasonably practicable, that the Goods will at all times be safe and without risk to health when properly used. The Goods shall not be regarded as properly used when they are used without regard to any relevant information or advice relating to their use which is communicated to the Customer by the Company.

17.4. The Customer shall indemnify and keep indemnified the Company in respect of all claims, actions, proceedings, costs, expenses, loss or damage (whether direct, indirect, economic or consequential) including without prejudice to the generality hereof any monetary penalty or fine in respect of or in connection with the Goods arising out of any one or more of the following:

a. Under the Health and Safety at work Act 1974 as amended or any regulations orders or directions made thereunder.

b. Resulting from any breach of the Customer’s obligations under these terms and conditions.

c. Under the Consumer Protection Act 1987 or any statutory replacement therefor in respect of Goods which were not defective at the time when they were supplied to the Customer.

18. MAINTENANCE
18.1. Radiator
The radiator does not need any maintenance. We recommend cleaning the entire product (rear, lower radiator, upper fins, etc.). Do not use any abrasive on the aluminium, wipe it with a damp cloth and neutral pH soap and the screen with a dry cloth.

To avoid overheating, do not cover the heating appliance. Do not insert any object inside the air inlet and outlet. Do not operate with wet hands. Do not place items containing water, such as glasses, vases, etc., on the radiator. Do not use insecticides, paints or aerosols on the radiator. Do not sit on the radiator or place anything in front of it.

18.2. Towel rails
The towel rails do not need any maintenance. We recommend cleaning the entire product. Do not use any abrasive product on the steel body, wipe it with a damp cloth and neutral pH soap and screen with a dry cloth.

18.3. Water heaters
The Rointe water heaters do not need any special maintenance, except for an annual review of the magnesium anode. To clean the thermostat simply rub the surface with a soft cloth or damp sponge. Do not use abrasive chemicals or detergent.

The guarantee is valid from the date of purchase. In case of failure of the water heater during this period of guarantee, the complete device will be replaced. To guarantee the duration of the water heater, the user is obliged to inspect the magnesium anode wear annually and ask for its replacement in case of excessive wear.

Our guarantee will be applied with the express condition that the electric thermostat & water heater has been correctly installed with the SAFETY UNIT and the PROTECTIVE CAPS that we supply together with the product.

19. SEVERANCE
19.1. In the event that for any reason any provision or provisions in these conditions or any part thereof is or is held to be void or unenforceable or otherwise invalid, any Contract made which incorporates these conditions shall continue to be fully binding and the remainder of these conditions shall continue to be effective.

20. WAIVER
20.1. The rights and remedies of the Company under the Contract shall not be diminished waived or extinguished by the granting of any indulgence, forbearance or extension of time by the Company nor by any failure of or delay by the Company in asserting or exercising any such right or remedy.

21. JURISDICTION
21.1. The conditions in each and every Contract made pursuant hereto here shall be governed by and construed in all respects in accordance with the law in your country and the Company and the Customer irrevocably submits to the exclusive jurisdiction of the courts in your country.

21.2. These general terms of sale will apply to all trade relations between the Company and the Customers, and purchases accept these general conditions when making an order.

NOTE: ROINTE reserves the right to modify the presentation and configuration of the contents included in this publication. The images of the products may not correspond to the final product installed (some images do not reflect the wiring, supports, water intakes and pipes necessary for the product to work correctly).

a) The prize draw (the “Prize Draw”) is open to people aged 18 and over AND resident in Great Britain, who provide their email address when registering their product.

b) Employees, installers, wholesalers, suppliers or agencies of INDUSTRIAS ROYAL TERMIC, S.L. t/a ROINTE UK, its group companies or their family members, or anyone else connected with the Prize Draw may not enter the Prize Draw.

c) Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.

d) To enter the Prize Draw you must complete the following actions:

1) Go to https://rointe.com/uk/register-your-guarantee/ and create an account.

2) Register your product following the instructions on site and upload your purchase invoice in PDF or JPEG format.

3) You will receive an email from FEEFO. Click the link to leave a review and gain one entry into the competition.

e) Entries on behalf of another person will not be accepted and joint submissions are not allowed.

f) ROINTE UK has no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by ROINTE UK.

g) Draws are made quarterly throughout the year with 1 winner per draw (4 winners per year). Draws are made: Jan to March, Apr to Jun, Jul to Sep and Oct to Dec.

Each product registered qualifies as one entry into the draw.

h) One winner will be chosen from a random draw of entries received in accordance with these Terms and Conditions. The draw will be performed by a random computer process and will take place within 7 working days of the Prize Draw end date (see point “g)” above.).

i) The winner will receive one Amazon online gift card worth £100.00 via email.

j) The winner will be notified by their registered email within seven working days of the Prize Draw end date (see point “g)” above.). If a winner does not respond to ROINTE UK within 14 days of being notified by ROINTE UK, then the winner’s prize will be forfeited and ROINTE UK shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 14 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited and ROINTE UK shall be entitled to select another winner.

k) The name and country of the winner can be obtained by sending an email to marketing@rointe.com.

l) The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.

m) ROINTE UK retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available.

n) The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on ROINTE UK’s reasonable request. The winner consents to the use by ROINTE UK and its related companies, both before and after the closing date of the Prize Draw for an unlimited time, of the winner’s name for publicity purposes and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all entrants consent to the same.

o) ROINTE UK shall use and take care of any personal information you supply to it as described in its privacy policy, a copy of which can be seen here, and in accordance with data protection legislation. By entering the Prize Draw, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your Prize Draw entry, and for the purposes outlined in paragraph “n)” above.

p) ROINTE UK accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. ROINTE UK further disclaims liability for any injury or damage to your or any other person’s computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Nothing in these Terms and Conditions shall exclude the liability of ROINTE UK for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.

q) ROINTE UK reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of ROINTE UK in all matters under its control is final and binding and no correspondence will be entered into.

r) ROINTE UK shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

s) The Prize Draw will be governed by English law and entrants to the Prize Draw submit to the exclusive jurisdiction of the English courts.

t) Promoter: ROINTE UK, Catalyst House, 720 Centennial Court, Elstree WD6 3SY.

By using the software (“Product Software”) that is embedded on any D Series (“Product”), you agree to the terms of this End User License Agreement (“EULA”) between you and Rointe. (“Rointe” or “we”).

IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, YOU MAY NOT USE THE PRODUCT SOFTWARE AND YOU MAY CHOOSE TO PROMPTLY  (WITHIN A REASONABLE TIME FRAME) RETURN THE PRODUCT FOR A REFUND OF THE PRODUCT PURCHASE PRICE BY CONTACTING ROINTE AT THE ADDRESS BELOW.

Industrias Royal Termic, S.L. (ROINTE)
C/ E, Parcela 43
Santomera, 30140
Murcia (Spain)

T. +0034 968 864 363

Your use of (a) the website located at www.rointeconnect.com and rointeconnect.com sub-domains (each, a “Site”), (b) services through the Site (and any updates thereto) (“Site Services”), and (c) certain software that may be downloaded to your mobile device (and any updates thereto) (“Mobile Software”) is governed by the Terms of Service. Your purchase of the Product (excluding the Product Software) is governed by the Rointe limited warranty, the terms of which are provided with the Product. This EULA does not govern your use of the Site, Site Services, or Mobile Software, or your purchase of the Product (excluding the Product Software).

This EULA governs your access and use of the Product Software. This EULA gives you specific legal rights, and you may also have other legal rights in addition, which vary from jurisdiction to jurisdiction.

The disclaimers, exclusions, and limitations of liability under this EULA will not apply to the extent prohibited by applicable law. Some jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages or other rights, so those provisions of this EULA may not apply to you.

THIS IS A LEGAL AGREEMENT. BY ACCESSING AND USING THE PRODUCT SOFTWARE, YOU ARE ACCEPTING AND AGREEING TO THIS EULA ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THIS EULA ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT.

YOU AGREE THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO USE OR ACCESS THE PRODUCT SOFTWARE AND TO ENTER INTO THIS EULA.

IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS OF THESE TERMS, YOU SHOULD CEASE ACCESSING OR USING THE PRODUCT SOFTWARE.

AS DESCRIBED BELOW, YOU ARE CONSENTING TO AUTOMATIC SOFTWARE UPDATE OF THE PRODUCT SOFTWARE FROM TIME TO TIME. IF YOU DO NOT AGREE, YOU SHOULD NOT USE THE PRODUCT SOFTWARE. YOU ARE REQUIRED TO REGULARLY CHECK YOUR SOFTWARE VERSION AND UPDATE AS NECESSARY TO FACILITATE GOOD WORKING ORDER OF THE PRODUCT.

AS DESCRIBED BELOW, SECTION 9 DESCRIBES IMPORTANT LIMITATIONS OF THE PRODUCT SOFTWARE AND RELATED SERVICES, ESPECIALLY IN CONNECTION WITH LIFE SAFETY AND CRITICAL USES. PLEASE READ THESE DISCLOSURES CAREFULLY, AS YOU ARE ACKNOWLEDGING AND ACCEPTING THEM.

1. LICENSE
Subject to the terms of this EULA, Rointe grants to you a limited and nonexclusive license (without the right to sub-license) to execute one (1) copy of the Product Software, in executable object code form only, solely on the Product that you own or control and solely for use in conjunction with the Product for your personal, non-commercial purposes.

2. RESTRICTIONS
You agree not to, and you will not permit others to, (a) license, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Product Software or make the Product Software available to any third party, (b) copy or use the Product Software for any purpose other than as permitted in Section 1, (c) use any portion of the Product Software on any device or computer other than the Product that you own or control, (d) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the Product Software, or (e) modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Product Software (except to the extent applicable laws specifically prohibit such restriction for inter-operability purposes, in which case you agree to first contact Rointe and provide Rointe an opportunity to create such changes as are needed for interoperability purposes). You may not release the results of any performance or functional evaluation of any of the Product Software to any third party without prior written approval of Rointe for each such release.

3. AUTOMATIC SOFTWARE UPDATES
Rointe may from time to time develop patches, bug fixes, updates, upgrades and other modifications to improve the performance of the Product Software and related services (“Updates”). These may be automatically installed without providing any additional notice or receiving any additional consent. You consent to this automatic update. If you do not want such Updates, your remedy is to stop using the Product. If you do not cease using the Product, you will receive Updates automatically. You acknowledge that you may be required to install Updates to use the Product and the Product Software and you agree to promptly install any Updates Rointe provides. You agree to periodically check for Updates regularly and to install should one be available, to facilitate food working order of the Product. Your continued use of the Product is your agreement to this EULA.

4. OWNERSHIP
The Product Software and all worldwide copyrights, trade secrets, and other intellectual property rights therein are the exclusive property of Rointe and its licensors. Rointe and its licensors reserve all rights in and to the Product Software not expressly granted to you in this EULA. The Product Software (and all copies thereof) is licensed to you, not sold, under this EULA. There are no implied licenses in this EULA. All suggestions or feedback provided by you to Rointe with respect to the Product Software shall be Rointe property. Rointe may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way without any compensation to you. You also agree that Rointe does not waive any rights to use similar or related ideas previously known to Rointe, developed by its employees, or obtained from other sources.

5. OPEN SOURCE
Certain items of software included with the Product Software are subject to “open source” or “free software” licenses (“Open Source Software”). Some of the Open Source Software is owned by third parties. The Open Source Software is not subject to the terms and conditions of this EULA. Instead, each item of Open Source Software is licensed under the terms of the end user license that accompanies such Open Source Software. Nothing in this EULA limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable end user license for the Open Source Software. If required by any license for particular Open Source Software, Rointe makes such Open Source Software, and Rointe’ modifications to that Open Source Software, available by written request to Rointe at support@rointe.co.uk.

6. TERM AND TERMINATION
This EULA and the license granted are effective on the date you first use the Product Software or Product and shall continue for as long as you own the Product, unless this EULA is terminated under this section. Rointe may terminate this EULA at any time if you fail to comply with any term(s) hereof. You may terminate this EULA effective immediately upon written notice to Rointe. Upon termination of this EULA, the license granted will terminate and you must stop all use of the Product Software, but the terms of Sections 2 through 18 (inclusive) will remain in effect, after any such termination.

7. WARRANTY DISCLAIMER

NOTWITHSTANDING ANYTHING TO THE CONTRARY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROINTE PROVIDES THE PRODUCT SOFTWARE “AS-IS” AND DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. ROINTE DOES NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THE PRODUCT SOFTWARE. ROINTE MAKES NO WARRANTY THAT THE PRODUCT SOFTWARE WILL BE UNINTERRUPTED, FREE OF VIRUSES OR OTHER HARMFUL CODE, TIMELY, SECURE, OR ERROR-FREE. YOU USE ALL PRODUCT INFORMATION (AS DEFINED BELOW), THE PRODUCT SOFTWARE, AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND ROINTE DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, INCLUDING TO YOUR HVAC SYSTEM, PLUMBING, HOME, PRODUCT, OTHER PERIPHERALS CONNECTED TO THE PRODUCT, COMPUTER, MOBILE DEVICE, AND ALL OTHER ITEMS AND PETS IN YOUR HOME, RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION, PRODUCT SOFTWARE, OR PRODUCT.

8. LIMITATION OF LIABILITY
Nothing in this EULA and in particular within this “Limitation of Liability” clause shall attempt to exclude liability that cannot be excluded under applicable law. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL (A) ROINTE BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR INCIDENTAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR RELATING TO THE PRODUCTS OR PRODUCT SOFTWARE, EVEN IF ROINTE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND (B) ROINTE’ TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THE PRODUCTS AND PRODUCT SOFTWARE, WHETHER IN CONTRACT OR TORT OR OTHERWISE, EXCEED THE FEES ACTUALLY PAID BY YOU TO ROINTE OR ROINTE’S AUTHORIZED RESELLER FOR THE PRODUCT AT ISSUE IN THE PRIOR 12 MONTHS (IF ANY). THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. ROINTE DISCLAIMS ALL LIABILITY OF ANY KIND OF ROINTE’ LICENSORS AND SUPPLIERS.

9. LIMITATIONS OF PRODUCT SOFTWARE
You acknowledge that the Products and Product Software are not certified for emergency response. YOU UNDERSTAND THAT THE PRODUCTS AND PRODUCT SOFTWARE ARE NOT A THIRD-PARTY MONITORED EMERGENCY NOTIFICATION SYSTEM — ROINTE DOES NOT MONITOR EMERGENCY NOTIFICATIONS AND WILL NOT DISPATCH EMERGENCY AUTHORITIES TO YOUR HOME IN THE EVENT OF AN EMERGENCY. In addition, the Rointe Customer Care and Support contacts cannot be considered a lifesaving solution for people at risk in the home, and they are no substitute for emergency services. All life threatening and emergency events should be directed to the appropriate response services. Unless explicitly promising a “guarantee,” Rointe does not guarantee or promise any specific level of energy savings or other monetary benefit from the use of the Products or Product Software or any feature of them. Actual energy savings and monetary benefits vary with factors beyond Rointe’s control or knowledge. From time to time, Rointe may use the Product Software to provide you with information that is unique to you and your energy usage and suggests an opportunity to save money on energy bills if you adopt suggestions or features of the Product or Product Software. We do this to highlight an opportunity based on our analysis and information about you and your household. You acknowledge that these promotions are not a guarantee of actual savings, and you agree not to seek monetary or other remedies from Rointe if your savings differ. The Product Software provides you information (“Product Information”) regarding the Products in your home and their connection with other products and services. All Product Information is provided “as is” and “as available”. We cannot guarantee that it is correct or up to date. In cases where it is critical, accessing Product Information through the Product Software is not a substitute for direct access of the information in the home.

10. STATISTICS (E·FFICIENCY)
Consumption measurements were performed with tests conducted by independent laboratories under controlled and stable conditions, with a percentage of variability in the outcome. The value displayed in the measurement may differ depending on conditions such as network status or other variables. Rointe is not responsible for how these variations may affect the end results. To ensure proper function, there should be connection to the Internet and the electric network at all times, as a simple disconnection, however small it may be, may lead to erroneous results. For more information please consult the terms and conditions of E-fficiency in the Rointe Connect App.

11. CONFIDENTIALITY
“Confidential Information” shall mean the Product Software and all other information disclosed to you that Rointe characterizes as confidential at the time of its disclosure either in writing or orally, except for information which you can demonstrate: (a) is previously rightfully known to you without restriction on disclosure; (b) is or becomes, from no act or failure to act on your part, generally known in the relevant industry or public domain; (c) is disclosed to you by a third party as a matter of right and without restriction on disclosure; or (d) is independently developed by you without access to the Confidential Information.

You shall use your best efforts to preserve and protect the confidentiality of the Confidential Information at all times, both during the term hereof and for a period of at least 3 years after termination of this EULA, provided, however, that any source code you receive shall be held in confidence in perpetuity. You shall not disclose, disseminate or otherwise publish or communicate Confidential Information to any person, firm, corporation or other third party without the prior written consent of Rointe. You shall not use any Confidential Information other than in the course of the activities permitted hereunder. You shall notify Rointe in writing immediately upon discovery of any unauthorized use or disclosure of Confidential Information or any other breach of this EULA, and will cooperate with Rointe in every reasonable way to regain possession of Confidential Information and prevent any further unauthorized use. If you
are legally compelled to disclose any of the Confidential Information, then, prior to such disclosure, you will (i) immediately notify Rointe prior to such disclosure to allow Rointe an opportunity to contest the disclosure, (ii) assert the privileged and confidential nature of the Confidential Information, and (iii) cooperate fully with Rointe in protecting against any such disclosure and/or obtaining a protective order narrowing the scope of such disclosure and/or use of the Confidential Information. In the event such protection is not obtained, you shall disclose the Confidential Information only to the extent necessary to comply with the applicable legal requirements.

12. EXPORT COMPLIANCE
The Product Software and related technology are subject to European export control laws and may be subject to export or import regulations in other countries. You agree to strictly comply with all such laws and regulations and acknowledge that you have the responsibility to obtain authorization to export,
re-export, or import the Product Software and related technology, as may be required. You will indemnify and hold Rointe harmless from any and all claims, losses, liabilities, damages, fines, penalties, costs and expenses (including attorney’s fees) arising from or relating to any breach by you of your obligations under this section.

13. GOVERNING LAW; VENUE
The courts in some countries will not apply Spanish law to some types of disputes. If you reside in one of those countries, then where Spanish law is excluded from applying, your country’s laws will apply to such disputes related to these terms. Otherwise, you agree that this EULA, and any claim, dispute, action, cause of action, issue, or request for relief relating to this EULA, will be governed by the laws of Spain, without giving effect to any conflicts of laws principles that require the application of the laws of a different jurisdiction. Any action or proceeding relating to this EULA must be brought in a state court located in Murcia, Region of Murcia, Spain and each party irrevocably submits to the jurisdiction and venue of any such court in any such claim or dispute, except that Rointe may seek injunctive relief in any court having jurisdiction to protect its intellectual property or Confidential Information.

14. ASSIGNMENT
Neither the rights nor the obligations arising under this EULA are assignable by you, and any such attempted assignment shall be void and without effect.

15. NOTICES
Any notice to you may be provided by email to the address that you registered with Rointe.

16. SEVERABILITY
If any provision of this EULA is unenforceable, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

17. WAIVER
All waivers by Rointe will be effective only if in writing. Any waiver or failure by Rointe to enforce any provision of this EULA on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

18. GENERAL
The Product Software is deemed irrevocably accepted upon your use of the Product Software or Product. Rointe will have no responsibility to provide maintenance or support services with respect to the Product Software. The parties are independent contractors. You acknowledge that the Product Software contains valuable trade secrets and proprietary information of Rointe, that any actual or threatened breach of Section 2 (Restrictions) of this EULA will constitute immediate, irreparable harm to Rointe for which monetary damages would be an inadequate remedy, and that injunctive relief is an appropriate remedy for such breach. The headings of Sections of this EULA are for convenience and are not to be used in interpreting this EULA. Except as otherwise provided in this section, no amendment to this EULA will be valid unless it is in writing hand-signed by the parties. Questions or Additional Information. If you have questions regarding this EULA, please contact Rointe.

19. DATA PROTECTION
The processing of personal data that is received or may be received in the future through the product and/or services related to it, shall comply with the principles and obligations established in the Law 15/1999, Protection of Personal Data and its Regulations, on the 13th of December, approved by the Royal Decree 1720/2007, on December 21st recorded in the legislation of the Kingdom of Spain.