Terms and conditions

Updated June 2020.

Read carefully the following legal notice regarding the website of INDUSTRIAS ROYAL TERMIC, S.L. trading as Rointe heating or Rointe UK.

  • INDUSTRIAS ROYAL TERMIC, S.L. (or Rointe heating/Rointe UK) will be known as “we”, “our” or “us” throughout this policy.
  • Our website, www.rointe.co.uk, will be known as “site” throughout this policy.
  • The user will be known as “you” or “your” throughout this policy.

Rointe heating (UK) is a member of INDUSTRIAS ROYAL TERMIC, S.L. The registered office is at Unit A3, Hampton Business Park, Club Way, Peterborough PE7 8JA. The registered company number is BR010463 and VAT number is GB 973 8274 75.

Please note prices stated on this website include any applicable VAT or other sales tax.

Please note we only ship to UK addresses, excluding PO Boxes, British Forces Post Office (BFPO) and the Channel Islands. Please contact us if you require assistance finding a suitable Rointe wholesaler to deliver to these areas.

Images of goods on our website are for illustrative purposes. We take great care to display colours and finishes correctly, but we cannot guarantee all information will be completely accurate. Goods may vary slightly.

At Rointe we want to offer you a satisfactory and safe shopping experience. For this reason, we provide you with complete information about the transaction you are about to make.

We strive to guarantee an experience committed to the rights of our users and customers, which is why we recommend that you read these terms carefully before finalising the purchase and ask us for any additional clarification you think you may need.

We reserve the right to refuse service or order to any customer.

WE GUARANTEE YOUR TRUST

These General Conditions, together with any Special Conditions that may be established, regulate the legal relationship derived from the purchasing processes formalised by us, INDUSTRIAS ROYAL TERMIC, S.L., and the users of our online shop provided through the Rointe.com site and associated links: rointe.com/uk/, rointe.ie, rointe.com/fr/, rointe.com/pt/, rointe.com/ru/ and rointe.com/nl/, and may be contracted by any user as long as they comply with all the terms stipulated in these Conditions and in the particular conditions of the different domains.

This document is available at all times for reading and printing on this website, facilitating the request to download it from here, as established by R.D. 1906/1999, regulating Telephone or Electronic Contracting and Law 7/1996, on the Regulation of Retail Trade (modified by Law 47/2000, of 19 December) as applicable to the provisions on distance sales in articles 38 and following.

Details of the seller:

Legal responsible: Industrias Royal Termic, S.L.

Commercial (trading) name: Rointe

Company number: ESB30537211 / FC028985

UK establishment number: BR010463

Address: Polg. Vicente Antolinos, Calle E Parc.43 C.P. 30140 Santomera (Murcia).

Commercial Register data: Region:  Reg. Mer. de Murcia   Volume: 1271     Book: 0  Section: 8ª    Folder: 104     Sheet:  MU 22737     Date: 14.02.97

OBJECT

The present contracting conditions govern the relationship between INDUSTRIAS ROYAL TERMIC, S.L. and customers who purchase products through its websites.

These terms will be binding from the moment any of the products or services offered on the Rointe website are contracted.

The main characteristics of each product are described in their corresponding files or sections. (Characteristics, price, offers, discounts, etc.).

The offers will be duly marked and identified as such, conveniently indicating the previous price and the price of the offer.


CHARACTERISTICS OF THE PRODUCTS OFFERED

This website offers heating products:

– Radiators

– Electric towel rails

– Electric water heaters

– Electric underfloor heating

– Accessories for these systems

Additional services:

– Electric heating project services

Rointe is not obliged to compensate the user or third parties for the consequences of the use of its products, whether direct or indirect damage nor is it responsible for the materials with which our products are made.

All our products must be installed and operated strictly in accordance with our guidelines, which should take priority over all other information and advice. A failure to do so may compromise your safety and invalidate any guarantee that comes with the product.

In all orders, the invoice corresponding to the order will be enclosed in the package or envelope. If for any reason you cannot find the invoice with the shipment, you must inform Rointe and we will send it to you by email.

In the UK and IE, customers can purchase certain products and accessories from certain vendors. If you have ordered from one of these vendors and are missing the invoice, please contact the vendor directly.

PURCHASE VALIDATION

Once the purchase has been made and as soon as possible (within 24 hours of the purchase), Rointe will send an order confirmation by e-mail. If you do not agree with the data included in this confirmation, you may request the modification of the same or the cancellation of the contract.

In any case, the communication must be made within 24 hours of the order confirmation, by email: [email protected] and provided that the order has not been dispatched.

DELIVERY TIME

Deliveries will be made once your order has been confirmed and payment has been made in the manner described in “Payment Methods”.

Before this, we will send you an email with the confirmation of your purchase, assigning you an order number.

At Rointe we take care of our products to guarantee their high quality and our delivery times will be as short as possible, bearing in mind that delivery times may vary depending on the order, the location of the shipment and the transport agency that carries out the shipment.

In the UK and IE, customers can purchase certain products and accessories from certain vendors or some accessories or special products directly from Rointe.

For reference:

Spain: The estimated delivery time is between 1 and 6 days.

UK & IE (including third-party vendors, dispatch from UK warehouse and dispatch from Spain): Estimated delivery time is between 3 -14 working days.

For special or custom-made products e.g. DESIGNLINE: Up to 4 weeks and no more than 6 weeks.

Orders will be considered delivered once the customer signs the document of receipt of goods. It is the customer’s responsibility to check the condition of the package and any possible anomalies due to damage to the material or if the contents do not correspond to the delivery note.

The delivery will be made to the address and to the holder provided in the purchase process.  Before you place your order, we will inform you of the expected delivery details during the checkout process.

If you do not receive the order within the maximum legal period of 15 days from the confirmation of the order, you can contact Rointe by sending an email to: [email protected]

Occasionally, the transport company returns the orders to our facilities that have not been able to be delivered, because the recipient of the order is absent from the postal address indicated on the package, or the postal address is incorrect and the user not been able to be contacted by any means. In these cases, our company notifies the user of this incident, to process a new shipment with the confirmed correct postal address. In case of a new shipment, we will contact the customer in case there are additional charges.

In the event that the user does not respond to our notices, we will keep the package in our facilities for a maximum of 6 months. After this period, the package will be returned to our warehouse and no refund or replacement is possible.

In the case of a new shipment due to an error in the customer’s address, the shipping costs will be charged again.

SHIPPING COSTS

Shipping costs are stated at the checkout stage of the order.

PAYMENT TERMS AND CONDITIONS

The user/purchaser agrees to pay Rointe for the products purchased in the accepted forms of payment and for any additional amount (including taxes and late payment charges, as applicable).

Accepted methods of payment:

– Credit/debit card via PayPal.

– Allowed cards are Maestro, MasterCard and Visa.

No other method of payment is accepted.

Payment is always in advance, of 100% of the order and will be shipped upon confirmation of payment.

VALIDITY OF PRICES AND OFFERS

The products and services offered on our websites, and the prices thereof will be available for purchase for as long as they are in the catalogue of products displayed on the website. Users are requested to access updated versions of the website in order to avoid errors in prices. In any case, orders in process will maintain their conditions for 7 days from the moment of their formalisation.

All prices include value added tax (VAT) where applicable at the applicable current rate.

RETURNS AND CANCELLATION OF PURCHASES

Withdrawal is the right of a consumer of a good to return it to the trader within a legal period, without having to claim or give any explanation for it or suffer a penalty.

The commercial withdrawal period is 28 days from the time of receipt of the product.

We have a form to manage your returns in your customer account. You can request cancellation or refund at https://rointe.com/uk/my-account/orders/ tab “VIEW” of each country. If applicable, please send the request form to [email protected].

Returns: 

The maximum period to receive the amount of a refund is 28 calendar days, by the method of payment used in the order. If after that date you have not received the amount of an accepted return, please contact us by email [email protected] for Spain, Portugal and France and [email protected] for UK and IE.

To be eligible for a return, the item must show no signs of use and must be in the same condition in which you received it. It must also be in its original packaging.

Non-returnable products:

– Gift cards

– Downloadable software products

– Made to order or specially manufactured items, such as the DESIGNLINE range

To complete the return of products purchased through the portal https://rointe.com the customer must complete the following steps:

  1. Access https://rointe.com/uk/my-account/ with your username and password.
  2. In the “Orders” section, click on the “view” button of the product you wish to return.
  3. Fill in the return form, attaching proof of purchase of the product.

The right of withdrawal may not be exercised in the following cases:

– The product or the packaging is in poor condition.

– The product is not complete, is missing accessories or is tampered with and/or broken.

– Instructions or other documentation is missing.

– Proof of purchase and delivery note is missing.

– Products with obvious signs of use and handling.

– Any item that is not in its original condition, is damaged or missing parts for reasons beyond the company’s control.

– Any product that is returned more than 28 days after shipment.

Refund of monies

Once we receive the return, it will be inspected and we will send an email to notify you that we have received the return. We will also notify you of the approval or rejection of the requested refund.

If the return is approved, the refund will be processed and the amount will be refunded using the original payment method.

GUARANTEE AND REPLACEMENT

The guarantee of the articles marketed by Rointe is 3 years for private users as provided for by Law 23/2003 of 10 July 2003 on Guarantees in the Sale of Consumer Goods, a period that will be modulated according to the nature of the product in question.  The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.

Our guarantee covers any defect in the product that becomes apparent within a defined period. Please consult guarantees in the product page of the rointe.com online shop, the product manuals and instructions, the existence and conditions of after-sales services and commercial guarantees. All articles marketed by Rointe are guaranteed as to their quality.

The guarantee shall be void in the event of defects or deterioration caused by external factors, accidents, in particular electrical accidents, wear and tear, improper washing and use not in accordance with the instructions in the Supplier’s manual.

The guarantee shall not apply to apparent defects and defects of conformity of the product, for which any claim must be made by the user concerned within 7 days of delivery of the products. The guarantee shall not cover products damaged by improper use.

The images on the website are not contractual, but as close as possible to the finished product due to the multitude of variants that products can undergo due to customisation. The guarantee does not include the lack of accuracy of the product received with respect to the image displayed on the website.

The guarantee will only be effective on the presentation of an invoice or proof of purchase, which must be dated the day of purchase, with the commercial reference of the product in question. Any complaint must be dealt with by ROINTE’s after-sales service at the following e-mail address [email protected] or on the following telephone number 0203 321 5929.

ROINTE is entitled to authorise a third party professional to carry out repairs under guarantee. The responsibility for the technical expertise and repair work remains with the latter, who will determine, and this report is binding on the parties, whether the product is indeed defective, the method of repair if necessary and above all the effective validity of the guarantee.

The guarantee is limited only to the replacement or repair of the defective product. If this proves necessary, then the expertise of the official technical services is binding. In case of replacement of the defective part or of the complete appliance, the costs of transport, disassembly and assembly are excluded from the guarantee. Any compensation for damages is excluded.

Damage caused by the after-sales service during the repair or replacement of a product shall be repaired or replaced by the latter at no charge to ROINTE.

The guarantee only covers products that have been subject to normal use in the conditions of use for which they are intended. The guarantee does not apply in the event of unforeseeable circumstances or force majeure.

The duration of the guarantee starts from the date of purchase by the user.

DISCOUNTS AND PROMOTIONS

Sometimes, we create codes so that you can get a Rointe product with a discount.

To apply the discounts, all you have to do is enter our online shop and buy the product to which the code is associated. During the purchasing process, you will be given the option to include the promotional code before making the payment, and once entered, the discount will immediately be applied to the article.

For full general terms and conditions of promotions, please visit https://rointe.com/uk/general-terms-promotions/

COMPLAINTS

Complaints made for any circumstance and products marketed by ROINTE must be made in such a way that there is full proof of the fact, and must be sent through the official channels provided by ROINTE for this purpose. (https://rointe.com, [email protected], +44 (0)203 321 5929).

Once the complaint has been received, ROINTE undertakes to resolve the complaint as soon as possible, taking into account the content and context of the complaint.

The user may make claims by sending an e-mail to [email protected] indicating their name and surname, the product purchased and stating the reasons for their claim. Please include the following information:

To the attention of:  INDUSTRIAS ROYAL TERMIC, S.L.

E-mail: [email protected]

Address: POLG. VICENTE ANTOLINOS, CALLE E PARC.43 C.P. 30140 SANTOMERA (MURCIA).

– The product:

– Purchased on the day:

– User’s name:

– User’s address:

– Signature of user (only if submitted on paper):

– Date:

– Reason for complaint:

Rointe is responsible for the free collection of the product in the case of returns of defective products under guarantee, once the technical department has verified that the product is within the assumptions that apply to the guarantee. For any other type of return, the user will be responsible for the payment of the shipping costs of the item. Shipping costs are non-refundable.

Rointe is not responsible for any loss or misplacement during the process of returning the returned product.

The refund will be made within 14 calendar days from the date on which we approve your return.

CONFLICT RESOLUTION PLATFORM

In case you are interested in submitting your complaints, you can also use the dispute resolution platform provided by the European Commission, which is available at the following link: http://ec.europa.eu/consumers/odr/.

AFTER-SALES SERVICE

We have an after-sales service to solve any problem with our products or shipments through which we offer the fastest and most efficient resolution for our customers.

To contact us or ask us any question or complaint, the customer can use any of the following means:

* Telephone: (+44) 0203 321 5929

* E-mail:     [email protected]

LIMITATION OF LIABILITY

Rointe® reserves the right to modify and update the information contained on its websites, its configuration and presentation, access conditions, contracting conditions, etc., at any time and without prior notice. Therefore, the USER must access updated versions of the page periodically.

The user is solely responsible for maintaining the confidentiality and security of your customer account and for all activities that occur on your account once it has been created and delivered by Rointe.com. The user undertakes to immediately notify Rointe.com of any breach of security of your account.

Rointe will not be responsible for any loss derived from the improper or unauthorised use of your account.

The user is solely responsible for maintaining the confidentiality of your password and is solely responsible for all activities resulting from the use of your password on the pages developed by Rointe.com.

You agree to hold Rointe.com harmless from claims, losses, expenses, damages and costs (including direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees resulting from any breach by you/buyer of these terms, whether or not considered material or immaterial; the use or misuse of the Services by you or anyone acting on your behalf or using your account on Rointe.com, or for any material or immaterial violation of any right, title or interest of any third party.

In no event shall Rointe be liable for any breach of contract by you, negligence with respect to the site, the service or any content, for any loss of profits, loss of use, or actual, special, indirect, incidental, punitive or consequential damages of any kind arising out of your misuse of the tools provided.

Our sole liability shall be to supply the product under the terms and conditions expressed in this contracting policy.

Rointe will not be liable for any consequence, damage or harm that may arise from the improper use of the products supplied.

JURISDICTION AND APPLICABLE LAWS

These Terms of Use are governed by Spanish law. These Conditions of Use are subject to the provisions of Law 7/1998, on General Contracting Conditions, to Royal Legislative Decree 1/2007, on Consumers and Users, to Royal Decree 1906/1999, which regulates Telephone or Electronic Contracting, to Law 7/1996, on the Regulation of Retail Trade, and to Law 34/2002, on Information Society Services and Electronic Commerce.

In accordance with Article 29 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, contracts concluded electronically in which a consumer is a party shall be presumed to have been concluded in the place where the consumer has his or her habitual residence.

Electronic contracts between entrepreneurs or professionals and users shall be presumed to have been concluded at the place where the service provider is established. In the event of any dispute arising from these general terms and conditions and for the resolution of conflicts, the parties submit, at their free choice, and waiving any other jurisdiction, to the courts and tribunals of the User’s domicile.

Terms of service: Google

Industrias Royal thermal, S.L. and its subsidiaries and affiliates (collectively, “Rointe”) provides:

(1) a user account Rointe with which I know that you can access www.rointeconnect.com (“Web Site”), (2) the services accessible through the Web Sites (“Web Applications”), (3) software that can be downloaded to your smartphone or tablet to access services (“Mobile Apps”) and (4) subscription services, including services that may or may in the future be visited using web applications and mobile applications (“Subscription Services”), For use in combination with Rointe Delta Ultimate, D Series, Rome, Coralia, CT2, Belize and Olympia (“Products”) and in other ways that Rointe provides. The use and/or integration of Rointe’s products and/or services by third party services without the express consent of Rointe is strictly prohibited. The term “Services” means Web Sites, applications, mobile applications and subscription services.

These Terms of Service (“Terms”) govern your access to and use of the Services. These Terms give you specific legal rights, and you may also have other legal rights, in addition, that vary from jurisdiction to jurisdiction. The disclaimers, exclusions and limitations of liability under these Terms shall not apply to the extent prohibited by applicable law. Some jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages or other rights, so the provisions of these Terms may not apply to you.

THIS IS A LEGAL AGREEMENT. By ACCESSING AND USING THE SERVICES (INCLUDING THE SITES), YOU AGREE TO THESE TERMS ON BEING YOURSELF Or THE ENTITY YOU REREPRESENT IN CONNECTION WITH ACCESS. YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND ABILITY TO ACCEPT AND AGREE TO THESE TERMS ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT. You REPRESENT THAT YOU ARE OF ENOUGH LEGAL AGE, JURISDICTION Or RESIDENCE OF USE Or ACCESS To THE SERVICES IN THIS AGREEMENT. IF YOU DO NOT AGREE TO ANY OF THE PROVISIONS OF THESE TERMS, YOU MUST DISCONNECT YOUR PRODUCTS FROM YOUR ACCOUNT (AS DESCRIBED BELOW) AND LET ACCESS OR USE THE SERVICES.

AS DESCRIBED BELOW, YOU AGREE TO AUTOMATIC SOFTWARE UPDATE OF SERVICES AND SERVICES-RELATED PRODUCTS. IF YOU DO NOT AGREE, YOU SHOULD NOT USE THE SERVICES.

AS DESCRIBED BELOW, SECTIONS 4 AND 5 DESCRIBE IMPORTANT LIMITATIONS OF SERVICES, IN PARTICULAR WITH RESPECT TO LIFE SAFETY AND CRITICAL USES. PLEASE READ THESE PROVISIONS CAREFULLY, RECONCOVENDOUS AND ACEPTANDOLUS FOR YOUR PART.

  1. Overview, eligibility, customer service, time and completion

(A) General and relationship to other agreements. These Terms govern your use of the Services. Your purchase of any product is governed by the limited warranty provided with that product (“Limited Warranty”) and may also be governed by the Terms of Purchase. Software embedded in the Product (and any updates) (“Product Software”) is licensed and governed by the End User License Agreement. Certain features of the Services may be subject to additional guidelines, conditions, or rules, which will be posted on the Services in connection with those functions. All additional guidelines, conditions or rules, the Website Privacy Policy (“Website Privacy Policy”) and the Privacy Statement (“Privacy Statement”) are incorporated as references to these Terms and, by using the Services, you agree to accept and respect them.

  • You may use the Services only if you may sign a binding contract with Rointe and only if you comply with these Terms and all applicable local, state or provincial, national and international laws, rules and regulations. Use of or access to these Services by any person under the age of 18 is strictly prohibited and violates these Terms. The Services are not available to any user who has previously been prohibited from using them by Rointe.
  • Customer service. If you have any questions or concerns regarding the Products, Services or these Conditions, please contact
  • Term and These Terms will remain in full force as long as you continue to access or continue to use the Services, or until terminated in accordance with the terms of these Terms. At any time, Rointe may (i) suspend or cancel your rights to access or use the Services or (ii) terminate these Terms with respect to you if Rointe believes in good faith that you have used the Services in violation of these Terms, including any guidelines, conditions or incorporated rules. If you transfer a Product to a new owner, your right to use the Services with respect to that Product is automatically canceled and the new owner will not have the right to use the Product or Services with your account (as described below) And you will need to register for a different Rointe account.
  • Effect of Completion. Upon termination of these Terms, your account and your right to use the Services will be automatically
  1. Accounts

To use the Services, you must register to obtain a user account (“account”) and provide certain information about you as indicated on the appropriate enrollment form. You represent and warrant that:

  • all required information you submit will be accurate and accurate;
  • you will maintain the accuracy of such information; and
  • Your use of the Services shall not infringe any laws or regulations of the Kingdom of Spain or any other applicable laws or regulations (e.g. you are not in an embargoed country or weigh on you any prohibition or restriction under applicable export control laws and regulations). You are fully responsible for maintaining the confidentiality of your account access information and all activities that occur within the scope of your account. You agree to use “strong” passwords (passwords that have a combination of upper and lower case letters, numbers, and symbols) with your account and keep your password safe to prevent others from gaining access without your permission. You agree to immediately notify Rointe of any unauthorized use (or suspected unauthorized use) of your account or any other security violations. Rointe shall not be liable for any loss or damage arising out of your failure to comply with the above
  1. Access to Services

(A) Access and use. Subject to these Terms, Rointe grants you a non-transferable and non- exclusive right (without the right to sublicense) To access and use the Services (i) through the Web Applications for the exclusive purpose of controlling and monitoring the Products installed on your property or accessing the Service in any other way explicitly provided by Rointe for its use (the “permitted purpose”), (ii) by installing and using mobile device applications exclusively on your own mobile device (e.g., iPhone, iPad, or Android smartphone) and only for the permitted purpose and (iii) if authorized separately.

(b) Automatic software updates. From time to time, Rointe may develop patches, bug fixes, updates, enhancements, and other modifications to improve the performance of the Services or product software (“upgrades”). These can be installed automatically without prior notice and without receiving any additional consent. You consent to this automatic update. If you do not want these updates, the solution is to close your account and stop using the Services and the product. If you do not close a previously created account, you will receive updates automatically. You acknowledge that you may need to install updates to use the Services and Product and agree to immediately install any Updates provided by Rointe. Your continued use of the Services and the Product constitutes your acceptance (i) of these Terms with respect to the Services and

(ii) of the End User License Agreement with respect to the updated Product Software.

End User with respect to the updated Product Software. (c) Connection with third party products and services. Over time, Rointe may provide you with the opportunity to connect the Products and Services to third-party products and services through use of the Services, for example through the Works with Rointe platform (“Third-Party Products and Services”). You decide which Third Party Products and Services you want to connect with and whether you want to connect. This connection requires your explicit consent and authorization and you may revoke them at any time. Once you have given your consent to a third party product and service, you agree that Rointe will exchange information and control data regarding you and your products, including your personal information, in order to enable the connection you have authorized. Once this information is shared with the particular third party product and service, its use will be governed by the third party’s privacy policy and not by the privacy documentation of Rointe. You acknowledge and agree that Rointe does not represent or warrant the safety of any third party products or services. Therefore, Rointe is not responsible for your use of any third party products or services or for any personal injury, death, property damage (including, without limitation, your home) Or other damages or losses arising out of or related to your use of Third Party Products or Services. If you have questions about the Products and Services of a third party, you should contact the third party in question.

(D) There are certain materials that may be displayed or presented on the Services (including, but not limited to, text, graphics, articles, photographs, video, images and illustrations (“Content”). The Content includes information that you and other users provide to us in the course of your use of the Services (collectively, “User Submissions”), which may be used to provide, maintain or improve the Services. There is content that may be visible to others (for example, the Service allows you to upload, post, or otherwise share video content). You may also post comments, comments, questions or other information on the Web Sites. You are solely responsible for all Content that you upload, post, email, transmit or otherwise disclose through or in connection with the Services, or that you provide in any way to the Services; you represent and warrant that you have all the rights necessary to do so in the manner in which you provide them; And you license Rointe of all patents, trademarks, trade secrets, copyrights or other proprietary rights in and in connection with the Content to post to the Service in accordance with these Terms of Service. You will respect all copyright notices, trademark rules, information and restrictions contained in any Content accessed through the Services and will not use, copy, reproduce, modify, translate, publish, disseminate, transmit, distribute, present, You will upload, display, authorize, sell or otherwise exploit in any way, regardless of your intended purpose, Content or submissions from third parties or other proprietary rights that you do not own:

(i)without the express prior written consent of their respective owners and (ii) in any way that infringes the rights of third parties. Rointe reserves the right to remove any Content from the Services at any time, for any reason (including but not limited to, receiving claims or allegations from third parties or authorities regarding such Content, or if we are concerned that you may have infringed the sentence above) or for no reason.

some. (E) Certain restrictions. The rights granted to you in these Terms are subject to the following restrictions: (i) You agree not to license, sell, rent, lease, transfer, Assign, distribute, host, or otherwise commercially exploit the Services; (ii) You agree not to modify, make derivative works, disassemble, decompile, or reverse engineer any part of the Services; (iii) You agree not to access the Services to create a similar or competing service; (iv) except as expressly stated herein, no part of the service may be copied, reproduced, distributed, republished, downloaded, Display, post or transmit in any form or by any means; (v) You agree not to upload, transmit or distribute any computer viruses or worms or any software intended to damage or alter a computer or communication network, a computer, a mobile device, data, the Services, The Product, the Product Software, or any other system, device, or property; (vi) You agree not to interfere with, disrupt, or attempt to access the Servers or networks connected to the Services without authorization or in violation of the regulations, policies, or procedures of such networks;

(vii) You agree not to access (or attempt to access) any of the Services by means other than the interface provided by Rointe; And (viii) You agree not to remove, hide or alter any proprietary rights notices (including copyright and trademark notices) that may be contained in or displayed in connection with the Services. Any future release, update or other additions to the features of the Services will be subject to these Terms.

  • Open Source. Certain elements of independent third-party code may be included in web applications or mobile device applications that are subject to the GNU General Public License (“GPL”) or other open source licenses (“Open Source Software”). The Open Source Software is licensed under the terms of the license accompanying the Open Source Neither of these Terms limits your rights under the terms and conditions of any applicable end-user license applicable to such Open Source Software or grants you rights to replace it. In particular, none of these Terms restricts your right to copy, modify and distribute the Open Source Software which is subject to the terms of the GPL.
  • Privacy Statement. Review the Privacy Statement. The Privacy Statement describes practices regarding the information that Rointe may collect from users of the Products and Services, including any Content or User

(H) Security. Rointe is concerned about the integrity and security of your personal information. However, Rointe cannot guarantee that unauthorized third parties can never violate our security measures or use your personal information for improper purposes. You assume that you provide your personal information at your own risk.

  • Rointe reserves the right to modify, suspend or discontinue the Services or any portion thereof at any time with or without notice. You agree that Rointe shall not be liable in connection with you or any other third party for any modification, suspension or interruption of the Services or any portion thereof.
  • Access outside certain While the Sites are accessible from all over the world, the Products and Services provided or accessed through the Sites are not available to all persons or in all countries. If you choose to access the Sites from outside of a country where Rointe provides the Products and Services listed here (“Destination Country”), you do so as your own initiative and are solely responsible for complying with local laws in force in your country. You understand and agree that the Sites are not intended for use outside the Destination Countries and some or all features of the Sites may not function or may not be appropriate for other countries. To the extent permitted by law, Rointe accepts no obligation or liability for any damage or loss you suffer from accessing the Sites or the Rointe Products or using them outside the Destination Countries. You will be subject to these Terms wherever you access or use the Sites or use the Services.
  1. Agreed Use and Limitations of the Rointe Services

(A) Intended use of the Rointe Services. The Services are expected to be accessed and used to obtain non-urgent information and control Rointe products. While we aim to make the Services highly reliable and highly available, they are not intended to be reliable or available 100% of the time. The Services are subject to sporadic interruptions and failures for a variety of reasons beyond the control of Rointe, including intermittent Wi-Fi connection, service provider availability time and operators and their notifications, among others. You acknowledge these limitations and agree that Rointe is not responsible for any damage or injury allegedly caused by the failure or delay of the Services to reflect the status or notices at the time.

(b) The Services are not for personal safety or critical use. You acknowledge and agree that the Products and Services, whether used independently or in connection with third party products or services, are not certified for emergency response. Rointe does not warrant or represent that the use of the Products or Services with any third party products or services will affect or increase the level of security.

appropriate. (c) Reliability of notifications. You acknowledge that the Services, including remote access and mobile notifications, are not intended to be 100% reliable or 100% available. We cannot guarantee or guarantee that you will be notified at any given time or at any time. YOU AGREE THAT YOU WILL NOT BE DEPENDENT ON PERSONAL SECURITY SERVICES OR CRITICAL PURPOSES. NOTIFICATIONS TO MOBILE DEVICES REGARDING STATUS AND ALARMS ON THEIR ROINTE PRODUCTS ARE PROVIDED FOR INFORMATION PURPOSES ONLY: THEY DO NOT REPLACE A THIRD-PARTY MONITORED EMERGENCY NOTIFICATION SYSTEM. The

information provided by Rointe regarding what to do in an emergency is based on authorized security sources, but there is no way for Rointe to provide specific information regarding a situation in your home or elsewhere. You acknowledge that it is your responsibility to learn how to respond to an emergency and to do so according to the specific characteristics of your situation.

  • Temporary The Services may be temporarily suspended without notice for safety reasons, system failures, maintenance and repair problems, or other circumstances. You agree that you will not be entitled to any refund or refund for such suspensions. Rointe does not offer any guarantee of uptime in connection with the Services.
  • System The Services will not be available without the following: (i) a Wi-Fi network that operates in your home and is located in such a way as to reliably communicate with the Products; (ii) an account; (iii) mobile clients such as a compatible phone or tablet (required for some features); (iv) always active broadband Internet access in your home; and (v) other system elements that Rointe can specify. You have the responsibility to ensure that you have all required system elements and that they are compatible and properly configured. You agree that the Services may not function as described if requirements are not met or if there are incompatibilities. You further agree that Rointe may enable Bluetooth on your smartphone or tablet, with or without notice, to facilitate the proper operation of the Services, to allow communication with the Rointe Products connected to the same Rointe account, and to enable certain features.
  • Energy savings and other benefits. Unless explicitly promised a “warranty”, Rointe does not warrant or promise any specific level of energy savings or other monetary benefit from the use of the Products or Services or any of its functions. Real energy savings and economic benefits may vary with factors beyond Rointe’s control or knowledge. From time to time, Rointe may use the Services to provide you with information that is unique to you and your energy use and suggest an opportunity to save money on energy bills if you adopt the suggestions or functions of the product or Services. We do this to highlight an opportunity based on our analysis and information about you and your family. You acknowledge that these promotions are not a guarantee of real savings and agree not to seek monetary or other compensation from Rointe if your savings are different.
  • The Services provide you with information (“Product Information”) regarding the Products in your home and your connection with other products and services. All Product Information is provided “as is” and “as available”. We cannot guarantee that it is correct or up-to-date. Where essential, access to Product Information through the Services is not a substitute for direct access to information in the home.

(H) All information published publicly or privately transmitted through the Services is the sole responsibility of the person who originated such Content and Rointe shall not be liable for any errors or omissions in any Content. Rointe cannot guarantee the identity of any other user with whom you may interact while using the Services. In addition, we cannot guarantee the authenticity of any data that users or merchants provide about themselves. You acknowledge that all content you access through the Services is at your own risk and that you will be solely responsible for any loss or damage or injury to any party arising therefrom. We may not control or have any duty to take action in respect of how you may interpret and use the Content or what actions you may take as a result of being exposed to the Content and, herein, You release us from all liability for the fact that you have acquired or not acquired Content through the Services.

  • You warrant, represent, and agree that you will not contribute to any Content or use the Services in any manner that (i) infringes or violates any third party’s intellectual property, proprietary rights, advertising or privacy rights or other rights; (ii) violates any law, statute, ordinance or regulation; (iii) is harmful, fraudulent, deceptive, threatening, abusive, harassing, grieving, Defamatory, vulgar, obscene, slanderous or objectionable in any sense; (iv) Impersonate any person or entity, including, but not limited to, any person or representative of Rointe; (v) Containing a virus, Trojan horse, worm, time bomb, or other malicious computer code, file or program; (vi) compromise the security of your Rointe account or any other person’s account (such as allowing someone else to access the Services as you were; (vii) try in some way to obtain another user’s password, account, or other security information; (viii) violate the security of any computer network or obtain by hacking any password or security encryption code; (ix) run a distribution list, Listserv, or any other form of mail answering machine or “spam” on the Services or any process that otherwise interferes with the proper functioning of the Services (including placing an unacceptable burden on the Services infrastructure); (X) copy or store any part of the Content; or (xi) decompile, reverse engineer, or otherwise attempt to obtain the source code or ideas or information underlying or relating to the Services.
  • The data protection and privacy laws where you live may impose certain responsibilities on you and your use of the Products and Services. You agree that you (and not Rointe) are responsible for ensuring that you comply with applicable laws when you use the Products and Services, including but not limited to (i) laws relating to the recording or dissemination of video or audio content that includes third parties, or (ii) laws requiring third parties to be notified or consent to their
  1. Limitations of the Rointe Services due to third parties

(A) General. The Rointe Services depend on or interact with third-party products and services. These third-party products and services are outside the control of Rointe, but their operation may impact or be affected by the use and reliability of the Rointe Services. You acknowledge and agree that: (i) the use and availability of the Services depends on suppliers of third party products and services, (ii) These third-party products and services may not operate reliably 100% of the time and may affect how the Rointe Services operate, And (iii) Rointe is not responsible for damages or losses due to the operation of these third party products and services.

  • Third-party service providers used by Rointe. You acknowledge that Rointe uses third-party service providers to enable some aspects of the Services, such as data storage, Synchronization and communication through Amazon Web Services and notifications to mobile devices through mobile carriers and mobile operating system providers. YOU AGREE NOT TO BE BOUND BY THE SERVICES FOR ANY PERSONAL SECURITY PURPOSE OR TIMES IN CRITICAL
  • Equipment, ISP and operator. You agree that the availability of the Services depends on (i) your computer, your mobile device, your home wiring, your home Wi-Fi network, Bluetooth connection, and other related equipment (“Equipment”), (ii) your Internet service provider (“ISP”) and (iii) your device’s cellular operator (“Operator”). You acknowledge that you are responsible for all charges charged by your ISP and the Operator in connection with your use of the You also acknowledge that you are responsible for compliance with all applicable agreements, terms of service, and other policies of your ISP and Operator.
  • Third-party products and services that work with the Work with Rointe Services. Rointe may provide you with the opportunity to connect the Products and Services with third-party products and services, for example, through the Works with Rointe Although the Works with Rointe platform is offered by Rointe, You acknowledge that the Third Party Products and Services you connect to your account are not Rointe products and services and you acknowledge and agree that Rointe does not control them and that these Terms do not apply to Third Party Products and Services. The use of Third Party Products and Services is governed by separate terms provided by the operators of Third Party Products and Services. You acknowledge and agree that Rointe does not represent or warrant the safety of any third party products or services. Therefore, Rointe is not responsible for your use of any third party products or services or for any personal injury, death, property damage (including, without limitation, your home) Or other damages or losses arising out of or related to your use of Third Party Products or Services. If you have questions about the Products and Services of a third party, you should contact the third party in question.
  • Application Stores. You acknowledge and agree that the availability of mobile apps depends on the third-party websites from which you download mobile apps, e.g. the Apple App Store or Google’s Android app market (Each “App Store”). You acknowledge that these Terms are between you and Rointe and not with an App Each App Store may have its own terms that you must accept before downloading the mobile apps from there. You agree to comply with these terms and your license to use Mobile Apps is conditional upon your compliance with the App Store terms. To the extent that the terms of such App Store are less restrictive or conflict with these Terms, the more restrictive or conflicting terms of these Terms apply.
  • Links and references to third party The Sites may contain links to other websites operated by third parties (“Third Party Sites”) and references to third party suppliers (“referred suppliers”). These Third Party Sites and referred suppliers are not under our control. Rointe provides these links and references only for its practicality and does not review, approve, monitor, endorse, warrant or make any representations with respect to those Third Party Sites or referred suppliers. Your use of these Third Party Sites is at your own risk.
  • Disclaimer of liability in respect of third parties. Rointe is not responsible for any third party or its products and services, including, but not limited to, Application Stores, Third Party Products and Services, Third Party Sites, Referring Suppliers, Equipment, ISPs and Rointe hereby disclaims liability and you release, release and release Rointe and its licensors and suppliers from any known or unknown future claims, liability and damages arising out of your interactions with third parties and their products and services, or relate to them.
  1. Ownership and intellectual property

(A) Property of Rointe. You acknowledge that all intellectual property rights, including, but not limited to, copyrights, patents, Trademarks and brand secrets of the product, the Product Software and the Services (i.e. the Sites, Web Applications and Mobile Apps) are owned by Rointe or its affiliates or our licensors. Your possession, access, and use of the Product, the Product Software, and the Services do not transfer to you or any third party any rights, title, or interest in such intellectual property rights. Rointe and its affiliates, licensors and suppliers reserve all rights not granted in these Terms. Under these Terms, the Services are not sold to you but are licensed to you.

  • On your own initiative or at the invitation of Rointe, you may choose to submit comments, suggestions or ideas about the Products or Services, including how to improve the Products or Services (“Ideas”). By submitting ideas, you agree that your submissions are voluntary, free of charge, unsolicited and unrestricted and will not place Rointe under any fiduciary or other obligation. Rointe may use, copy, modify, publish or redistribute the shipment and its contents for any purpose and in any way, without compensation to you. You also agree that Rointe does not waive any right to use similar or related ideas previously known to Rointe, developed by its employees or obtained from other sources.
  • User submissions. You grant us a non-exclusive, worldwide, free, perpetual, irrevocable right, Sublicensable and transferable to access, display or otherwise use your User Submissions (including all related intellectual property rights) solely in connection with the provision of the Services to you and as directed by In addition, you grant and grant each user of the Services a non-exclusive license to access and use your user submissions through the Services, as permitted through the functionality of the Services and within the framework of these Terms. In addition, you understand that we retain the right to change the format, modify it, create derivative works, extract fragments and translate any User Submission you send. To clarify, the above license granted to Rointe does not affect your ownership or the right to grant additional licenses relating to the material in your user submissions, unless otherwise agreed in writing.
  1. Indemnity

You agree to defend, indemnify and hold harmless Rointe and its licensors and suppliers for damages, liabilities, claims or claims (including legal fees and costs) made by a third party on or for the reason of (i) your use of the Products or Services, (ii) your failure to comply with these Terms, (iii) your User Submissions or Comments; or (iv) your failure to comply with any law or the rights of any third party. Rointe reserves the right, at its expense, to assume exclusive defense and control of any matter requiring you to indemnify Rointe, and you agree to cooperate with our defense of such claims. You agree not to establish a similar claim without the prior written consent of Rointe. Rointe will make reasonable efforts to notify you of any claim, action, or proceeding after making it known.

  1. Warranty Exclusions
  • PRODUCT AND PRODUCT SOFTWARE WARRANTIES ARE SET FORTH IN THE LIMITED WARRANTY AND END USER LICENSE AGREEMENT, RESPECTIVELY.
  • THE SERVICES (I.E. THE SITES, WEB APPLICATIONS AND MOBILE APPLICATIONS) ARE PROVIDED FOR YOUR CONVENIENCE, “AS IS” AND “AS AVAILABLE” AND ROINTE AND ITS LICENSORS AND SUPPLIERS DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT.
  • NEITHER ROINTE OR OUR LICENSORS OR OUR SUPPLIERS WARRANT THAT DEFECTS ARE CORRECTED OR THAT THE SERVICES: (I) SATISFED TO ITS REQUIREMENTS; (II) ARE COMPATIBLE WITH YOUR HOME NETWORK, COMPUTER OR MOBILE DEVICE; (III) ARE AVAILABLE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR (IV) ARE ACCURATE OR NO ADVICE OR INFORMATION, EITHER ORAL OR WRITTEN, OBTAINED BY YOU FROM ROINTE OR THROUGH THE SERVICES WILL CREATE ANY WARRANTY.
  • ROINTE DOES NOT PROMISE, GUARANTEE, OR ASSUME LIABILITY FOR ANY PRODUCT OR SERVICE ADVERCED OR OFFERED BY ANY THIRD PARTY OR IN CONNECTION WITH THE PRODUCTS OR SERVICES (INCLUDING BUT NOT LIMITED TO THIRD PARTY PRODUCTS OR SERVICES) OR ANY HYPERLINK WEB SITE OR SERVICE AND SHALL NOT BE PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD PARTY SUPPLIERS OF SUCH PRODUCTS AND SERVICES.
  • WHEN YOU INSTALL, CONFIGURE OR USE PRODUCTS AND SERVICES SUCH AS THOSE PROVIDED BY ROINTE, YOU ARE GIVEN THE OPPORTUNITY TO CHANGE THE DEFAULT PARAMETERS OR TO CHOOSE PARTICULAR SETTINGS. THE CHOICES YOU MAKE MAY CAUSE DAMAGE OR LEAD TO AN UNRECOMMENDED OPERATION OF YOUR CONNECTED EQUIPMENT OR YOU ASSUME ALL RESPONSIBILITY FOR SUCH DAMAGES WHEN YOU CHOOSE A PARTICULAR CONFIGURATION OR SET OR SET THE DEFAULT PARAMETERS.
  • ROINTE DOES NOT MANIFESTATE WITH RESPECT TO ANY CONTENT IN OR ACCESS THROUGH THE SERVICES OR WILL BE LIABLE FOR ACCURACY, COPYRIGHT COMPLIANCE, THE LEGALITY OR DECENCY OF THE MATERIAL CONTAINED IN OR ACCESSED THROUGH THE ROINTE DOES NOT EXPRESS OR WARRANT ANYTHING REGARDING SUGGESTIONS OR RECOMMENDATIONS FOR SERVICES OR PRODUCTS OFFERED OR PURCHASED THROUGH THE SERVICES.
  1. Limitation of Liability

Nothing in these Terms and, in particular, within this “limitation of liability” clause shall attempt to exclude responsibilities that cannot be excluded under the law in force. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE ABOVE EXCLUSIONS OF WARRANTIES, IN NO EVENT SHALL ROINTE BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL OR INCIDENTAL DAMAGES, INCLUDING DAMAGES FOR LOSS OF DATA OR PROFITS, WHETHER ARISING OUT OF OR RELATING TO THE PRODUCTS OR SERVICES, EVEN IF ROINTE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, OR (B) THE TOTAL LIABILITY ACCRUED TO ROINTE ARISING OUT OF OR RELATING TO THE SERVICES AND PRODUCTS, WHETHER IN CONTRACT OR TORT OR OTHERWISE VIA, YOU WILL EXCEED THE AMOUNTS YOU REALLY PAID TO ROINTE OR AN AUTHORIZED ROINTE DISTRIBUTOR FOR THE SERVICES OR PRODUCT IN QUESTION IN THE PREVIOUS 12 MONTHS (IF APPLICABLE). THIS LIMITATION IS CONSEQUENTIAL AND SHALL NOT INCREASE BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. ROINTE EXCLUDES ALL LIABILITY OF ANY KIND FROM THE LICENSORS AND SUPPLIERS OF ROINTE. UNDER NO CIRCUMSTANCES SHALL ROINTE BE LIABLE IN ANY KIND FOR ANY CONTENT, INCLUDING, INCLUDING, INCLUDING, INCLUDING, INCLUDING, INCLUDING, INCLUDING, ANY ERRORS OR OMISSIONS IN ANY CONTENT OR ANY LOSS OR DAMAGES OF ANY KIND DAMAGE TO ANY CONTENT PUBLISHED, EMAIL, ACCESSED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES.

  1. Fees and payment

Certain Services may be provided for a fee. You will pay all applicable fees in connection with the Services you select pursuant to the Terms of Sale.

  1. Disputes and Arbitration

(A) Please contact Rointe first. If a controversy arises between you and Rointe, our goal is to find out about it and respond to your concerns. You agree that you will notify Rointe of any controversy you have with Rointe regarding these Terms or our Products or Services by contacting Rointe.

  • Binding arbitration. You and Rointe agree, subject to clause 11 (Protection of confidentiality and intellectual property rights), to submit any claim, controversy, action, cause of action, A problem or request for assistance arising out of or relating to these Terms or your use of the Services to binding arbitration rather than filing a lawsuit in any forum other than that set forth in this section. In addition, you agree that the arbitration is final and binding and is subject only to very limited review by a You also waive your right to any form of appeal, review, or remedy before any court or judicial authority, as long as such waiver is valid. This provision must be interpreted broadly to understand all disputes or claims arising out of or relating to your use of the Service. Subject to clause 11© (Protection of confidentiality and intellectual property rights), Any controversy or claim made by you against us or us against you arising out of or relating to these Terms or your use of the Services (whether under a contract, an agreement that is tort, by statute, fraud, falsehood or other legal principle) will be resolved by binding arbitration, unless you bring your claims to the conciliation court if you qualify for a hearing in that court.
  • Arbitration First, you must file any claims or disputes with us by contacting Rointe to give us the opportunity to resolve the dispute. You may request arbitration if your claim or dispute cannot be resolved within 60 days of filing the claim or dispute with Rointe. Rointe may request arbitration against you at any time after you have notified you of the claim or dispute pursuant to clause 11(f) (Notifications). Any arbitration will take place in Murcia, Murcia Region, Spain and will be conducted in Spanish. Claims will be handled by a single arbitrator. The arbitrator may not award compensation that exceeds or contradicts the provisions of this agreement, order the grouping or arbitration as a collective process or by representation, fix punitive or consequential damages or other damages beyond the actual damages of the winning party, or any other precautionary or declarative measure, unless the arbitrator individually fixes damages required by statute and orders a precautionary or declaratory measure in accordance with a prevailing consumer protection statute. Any arbitration shall be confidential and neither you nor Rointe nor the arbitrator shall disclose the existence, content or results of any arbitration, unless required by law or for the purpose of complying with or appealing the arbitral award. The arbitral award may be tried in any court with the appropriate jurisdiction. If a court determines that any part of this arbitration clause is inapplicable or void, the remainder will remain in effect.
  • Exclusion of collective judicial actions. There shall be no right or authority for any claim subject to this arbitration clause to be adjudicated in a collective or pooled judicial action or involving claims brought on alleged representation of the general public (including, but not limited to, a collective claim).
  • Charges and All administrative charges and expenses of the arbitration shall be divided equally between you and Rointe. Each Party shall bear the costs of its own counsel, experts, witnesses and the preparation and presentation of evidence at the arbitration hearing.
  • YOU MUST CONTACT ROINTE WITHIN FOURTEEN (14) CALENDAR DAYS OF THE DATE THE EVENT OCCURRED OR THE EVENTS THAT GIVE RISE TO THE DISPUTE. OTHERWISE, IT RENOUNCES THE RIGHT TO INITIATE ANY CLAIM FOR THE EVENT, THE FACTS OR THE DISPUTE.
  1. General

(A) Changes to these Terms. Rointe reserves the right to make changes to these Terms. On this page, we will post notices of changes to these Terms. When using the Services, you must make sure that you have read and agree to our latest Terms and Conditions. If you continue to use the Services after notice of such changes, we will consider that you acknowledge those changes and agree to be subject to the modified Terms.

  • Applicable law. The courts of some countries will not apply the law of the Kingdom of Spain to some types of disputes. If you reside in one of those countries, where the application of the law of the Kingdom of Spain is excluded, the laws of your country will apply to disputes relating to these conditions. Otherwise, you agree to these Terms, and any claims, disputes, actions, causes of action, Problem or request for action arising out of or relating to these Terms or your use of the Products and Services shall be governed by the laws of the Kingdom of Spain, without application of the principles relating to conflicts of applicable law arising from the application of the law of another jurisdiction. You agree to submit to the personal jurisdiction of the state courts in Murcia, Region of Murcia, for the purpose of litigating such claims or disputes, unless such claims or disputes are required to be submitted to arbitration as set forth in a previous section.
  • Protection of confidentiality and intellectual property rights. Notwithstanding the foregoing, Rointe may request a precautionary measure or other compensation to protect your confidential information and intellectual property rights or to prevent loss of data or damage to your servers in any court of competent jurisdiction.
  • Full agreement and These Terms constitute the entire agreement between you and Rointe with respect to your use of the Services. If Rointe does not exercise or enforce any right or provision of these Terms, it shall not be deemed to waive such right or provision. The headings in the sections of these Terms are for practical purposes only and have no legal or contractual effect. If any provision of these Terms is considered, for any reason, invalid or unenforceable, the other provisions of these Terms shall be intact and the invalid or unenforceable provision shall be deemed to be modified to be valid and enforceable to the maximum extent permitted by law. Neither party is an agent or partner of the other party.
  • The obligations of Sections 3(d), 4, 6, 7, 8, 9, 11, and 13 will survive any expiration or cancellation of these conditions.
  • You may not assign or otherwise transfer these Terms and associated rights or obligations without the prior written consent of Rointe. Rointe may assign these Terms without restriction. These Terms are binding on any permitted assignee.
  • Rointe may send you notices by law, for marketing or other purposes by e-mail to the primary e-mail associated with your account, mobile notifications, hard copy or publication of such notice (at your choice) at www.rointe.com. Rointe is not responsible for any type of automatic filtering that you or your network provider apply to email notifications. Rointe recommends that you add @rointe.com email addresses to your email address book to help ensure you receive email notifications from Rointe.

(H) Information released. See address of Rointe here. Address: Plot 43, Industrial Polygon Vicente Antolinos, Santomera, 30140, Region of Murcia, Kingdom of Spain, or by phone at (+0034) 968 864 363.

(i) Copyright/Trademark Information. Copyright © 2015, Rointe , Inc. All rights reserved. All trademarks, logos, and service marks (“Marks”) displayed on the Services are the property of Rointe or of their respective holders. You are not permitted to use any of the Marks without the applicable prior written consent of rointe or request respective holders. Rointe reserves the right to alter product and services offerings, specifications, and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this or in related documents.

  1. Protection of personal data

The processing of personal data that is received or may be received in the future through web applications, mobile applications and/or services linked to it shall be in accordance with the principles and obligations set forth in the regulations. The processing of your personal data is defined in our Privacy Policy.

  1. Statistics (E·Fficiency)

Consumption measurements have been carried out in assays carried out by independent laboratories under stable, controlled conditions and with a percentage of variability in the result. The value displayed in the measurement may differ depending on conditions such as network status or other values. Rointe is not responsible for these variations affecting the outcome. To ensure a correct measurement, there must be a connection to the internet and the mains at all times, since a simple disconnection, however minimal it may be, can lead to erroneous results.

PRIVACY POLICY

PRIVACY POLICY

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

  • RESPONSIBLE FOR PROCESSING your data is: INDUSTRIAS ROYAL TERMIC, L.
  • VAT NUMBER: B30537211
  • Postal Address: . IND. Vicente Antolinos C/E Plot 43, 30140, Santomera, MURCIA
  • E-mail: [email protected]

WHAT KIND OF DATA DO WE DEAL WITH?

Depending on the products, services or functionality you want to enjoy at any time we will need to process some data or others. In general, such data shall be, as the case may be, the following:

  • Your identifying information (for example: Your first name, last name, language, country from which you interact with us, contact details, )
  • Connection, geolocation and navigation data (if allowed on your device).
  • Details about your tastes and preferences.

Remember that when we ask you to fill in your personal data to give you access to some APP functionality or service , we will mark some fields as mandatory, as these are data that we need to be able to provide you the service or give you access to the functionality in question.

Please note that if you choose not to provide us with such data, you may not be able to complete your registration as a user or you may not be able to enjoy such services or features.

FOR WHAT PURPOSE DO WE TREAT YOUR PERSONAL DATA?

Depending on how you interact with our APP, we will treat your personal data for the following purposes:

1. To provide the services of the APP

We only treat personal data that is strictly necessary to manage app services.

2. Geolocation.

We use your geolocation, if you provide it to us, to estimate the location of your facility and provide you with a better service based on the temperature in your region.

3. Google Assistant and Google Assistant

  • Account Linking: In order to use the features of Google Assistant and Google Assistant you will need to be logged in as a Google registered user . To this end, as the treatment manager, we will ask you for a series of personal data through a registration form. This data will be treated in order to allow the correct management and use of its functionalities. In addition, the company may process its data in order to contact registered users in the event of any kind of incident, being able to collect new data or confirm the data already collected when necessary for the fulfillment of the corresponding contract. for the prevention of fraud or for the conduct of surveys on the quality of products and services
  • Use of features: No personal information needs to be collected or any usage data stored by

WHAT IS THE LEGITIMATION FOR THE TREATMENT OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we treat them, so we will find different legal bases for the following purposes:

1.                Services of the APP.

The legal basis for the processing of your data is informed consent for your registration as a user, which implies acceptance of these conditions by the interested party.

2.  Geolocation

The legitimate basis for processing your data for geolocation purposes is your consent.

3. Google Assistant and Google Assistant

The basis for legitimation is consent to link your account with Google Assistant and Google Assistant.

HOW LONG WILL WE KEEP YOUR DATA?

2.  Services of the APP

We will treat your data for as long as you are a user.

2.  Geolocation

We will treat your data as long as your location appears in the APP.

3.  Google Assistant and Google Assistant

We will treat your data while using the applications.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

In order to fulfill the purposes set forth in this Privacy Policy, we need to give access to your personal data to third parties who support the services we provide to you and which we detail below:

  • Technology Service Providers
  • If you use Google Assistant and/or Google Assistant, you will link your Rointe Connect account to it, so that Google will be able to access your personal data contained in our You can find more information here.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and to ensuring that you exercise your rights.

You may exercise them at no cost by sending us an email to our address [email protected], simply telling us the reason for your request and the right you want to exercise.

If we consider it necessary to be able to identify you, we may ask for a copy of a proof of your identity. In particular, regardless of the purpose or legal basis under which we handle your data, you have the right to:

Ask us to have access to your data.

Ask us to rectify the data we already have. Please note that by actively providing your personal data to us in any way, you warrant that it is true and accurate and you agree to notify us of any changes or modifications to it.

We ask that we delete your data to the extent that it is no longer necessary for the purpose for which we need to treat it as we have previously informed you, or that we no longer have the legitimacy to do so.

Ask us to limit the processing of your data, which means that in certain cases you may ask us to temporarily suspend the processing of your data or keep it beyond the time required when you may need it. If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time.

On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to oppose the processing of your data.

Finally, we inform you of your right to file a complaint with the Information Commissioner’s

Office here: https://ico.org.uk/

CHANGES TO THE PRIVACY POLICY.

We may modify the information contained in this Privacy Policy when we deem it appropriate. If we do, we will notify you through various channels through the Platform, or even communicate it to your email address when the change in question is meaningful to your privacy so that you can review, assess and if applicable, oppose or terminate any service or functionality.

GENERAL ADVICE

1.1. Identifying data of the Service Provider of the Information Society

In accordance with English law and, article 10 of Law 34/2002, on Services of the Information Society and Electronic Commerce, it is hereby informed that INDUSTRIAS ROYAL TERMIC, SL, with CIF B30537211, manages the contents of the website https://rointe.co.uk/, with a registered office for these purposes in Polg. Vicente Antolinos, Calle E Parc.43 C.P. 30140 Santomera (Murcia).

INDUSTRIAS ROYAL TERMIC, S.L. is registered in the Mercantile Register of Murcia, in Volume 1271, Section 8, Book 0 Folio 104, Sheet MU-22737, 1st Inscription.

INDUSTRIAS ROYAL TERMIC, S.L. trading as (t/a) Rointe UK is registered with companieshouse.gov.uk with company no. FC028985.

If you have any questions regarding this Policy, please contact us:

  • By letter – Polg. Vicente Antolinos, Calle E Parcela 43 C.P. 30140 Santomera (Murcia)

1.2. Acceptance and validity of the general and particular conditions

Both the navigation, access as a user and the use and/or order of any of the products offered on this site attributes to you (the user) and assumes your full and unreserved acceptance of each and every one of the conditions listed in this policy.

INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK reserves the right to expand and/or modify, at any time and without prior notice, the presentation, configuration and contents of this site, as well as temporarily suspend the presentation, configuration, technical specifications and services of the site, in the same way.

WEBSITE USE CONDITIONS

2.1. Obligations of use

In general, you (the user) accepts these terms and conditions. You will always act in accordance with the law, with good customs and good faith, abstaining from using this site in any way that may prevent, damage or impair the normal functioning of the site, the property or rights of the owner INDUSTRIAS ROYAL TERMIC, SL, t/a Rointe UK any other user or, in general, any third party.

In particular (and without implying any restriction to the obligation assumed by the user in the previous section), the user undertakes, in the use of this website, to:

  • Properly safeguard the “Username” and “Password” that enables access to the different services offered in the site, if it is provided by INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK. The user also pledges not to assign it or allow access to it by Third Parties, and will assume responsibility for the damages that may arise from improper use.
  • Not introduce, store or disseminate on or from the site, any information or material that is defamatory; libellous; obscene; threatening; xenophobic; or that incites violence / discrimination based on race, sex, ideology, religion; or any form violates the moral, public order, fundamental rights, public liberties, honour, privacy or image of third parties; or, in general, that violates current regulations in their country of residence.
  • Do not enter, store or disseminate through the site any computer program, data, virus, code, or any other file that is likely to cause damage or any type of alteration in the site, in any of the services, or in any of the equipment, systems or networks of INDUSTRIAS ROYAL TERMIC, S.L, t/a Rointe UK of any user, or in general of any third party, that may prevent the normal functioning of them.
  • Not to destroy, alter, use for its use, disable or damage the data, information, programs, electronic documents, or, in general, the files, of INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK or other users, or third parties.

2.2. INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK may, at any time and without prior notice, modify these General Conditions, as well as the Particular Conditions where applicable, by publishing such modifications on our site for the viewing of the user.

2.3. Disclaimer

INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK (the owner) will not be responsible for:

  • Any inappropriate use of the site. Users must make appropriate use of it, in accordance with the conditions and terms above, without any liability on the owner for improper use.
  • Regarding possible technical deficiencies – INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK will not be responsible in any case, for the alterations in the service that are produced by failures in the electrical network, in the data connection network, in the server or by any third party service.
  • Regarding access by third parties to your system. INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK will adopt the necessary technical precautions in order to protect the data and information accessed, but without being responsible for actions of third parties that, violating the established security measures, access the aforementioned data.
  • INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK constantly invests in technological means that try to minimise the risk of viruses and similar software, and unauthorised contents in its information systems. In spite of this, the user is aware that they must adopt their own security measures aimed at minimising the damages caused by unauthorised software, viruses, trojans or any kind of software called “malware”, exempting INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK of any responsibility that may arise from the containment of the previously mentioned damaging software enabled in this site.

2.4. Use of hyperlinks

The user who wants to introduce links from their own websites to our site must comply with the conditions set out below, without ignoring the responsibilities derived from the law. The user must also obtain written authorisation from INDUSTRIAS ROYAL TERMIC, S.L.

The link will only link to the home page or main page of the site but will not be able to reproduce in any way (but not limited to) inline links, copy of the texts, graphics, images etc.. In force at all times, it is expressly prohibited in all cases:

  • To establish, replicate or reproduce frames or frames of any kind that involve the site.
  • To allow the display of contents through web addresses different from those of the site.
  • To produce (or possibly produce) error, confusion or deception to the user about the true origin of our service or contents.
  • To display, show or say an act of unfair comparison or unfair imitation.
  • To take advantage of the reputation of the brand (INDUSTRIAS ROYAL TERMIC, S.L. t/a Rointe UK).
  • To use any word, graphics or mixed/distinctive sign of INDUSTRIAS ROYAL TERMIC, S.L, except in the cases permitted by law or completely authorised by INDUSTRIAS ROYAL TERMIC, S.L. Whenever this is allowed, a direct link to our site must be established to give credit.
  • To display false, inaccurate or incorrect information on INDUSTRIAS ROYAL TERMIC, S.L.
  • The page that establishes the link must faithfully comply with the law and cannot, under any circumstance, dispose of or link to its own content or that of third parties that:

– Is (or could be deemed to be) illegal, harmful or contrary to morality and good customs (pornographic, violent, racists, etc.)

– Induces or may induce a false conception to the user that INDUSTRIAS ROYAL TERMIC, S.L. subscribes, endorses, adheres or in any way supports the ideas, statements or expressions (legal or illegal) of the sender/user.

– Are inappropriate or not pertinent to the activity to the place, contents and thematic of the website of the sender/user. Likewise, the user will refrain from including on the site any hyperlink (hereinafter, “link”) addressed to a webpage that contains information or illegal content, contrary to morality and generally accepted good customs, and public order.

2.5. Intellectual and industrial property

The structure, design, presentation and elements available on this website (including, but not limited to; graphics, images, photographs, copy/text, samples and materials that appear in them, industrial technologies, files, logos, colour combinations and any element susceptible to protection) are protected by intellectual and industrial property rights owned by INDUSTRIAS ROYAL TERMIC, SL or on which the corresponding usage rights have been obtained.

It is forbidden to reproduce, transform, distribute, communicate, make available to the public and, in general, any other form of exploitation (partial or total) of the elements referred to in the previous section. Its publication on other web pages or in other digital, printed or written communication requires the authorisation of the owner of INDUSTRIAS ROYAL TERMIC, S.L., and in any case, they must make explicit reference/credit to the ownership of the mentioned intellectual property rights of INDUSTRIAS ROYAL TERMIC, SL The use of distinctive signs (trademarks, trade names) is not allowed, unless expressly authorised by the legitimate owners, as mentioned previously.
Unless expressly authorised by INDUSTRIAS ROYAL TERMIC, S.L. the link to “final pages”, the “frame” and any other similar manipulation is not allowed. The links should always be to the main page or homepage of the site.

2.6. Jurisdiction and applicable legislation

The terms and conditions that govern this website and all the relationships that may arise are safeguarded by UK (and Spanish) legislation.

Any dispute that may arise from the access or use of this website will be the responsibility of the courts of Murcia or UK (depending on the issue).

REGISTERED PRODUCT GUARANTEE CONDITIONS

There are certain terms and conditions on this ROINTE product when purchased from These conditions comply with all the rights construed within national legislation, as well as any additional rights and guarantees, which are offered by ROINTE. Please ensure that you register your product guarantee at www.rointe.co.uk.

Any incident you might detect with your product can be sorted by the product seller or by ROINTE. Please contact ROINTE by telephoning 0203 321 5929 or send an email to [email protected], through which we will instruct you on how to solve the incident.

You will need to state the product reference and serial number (located on the metal tag with the product) and the type of incident when contacting ROINTE. In addition, please attach a copy of the product invoice and/or proof of purchase that indicates the date on which the product was sold.

3. Terms & conditions

3.1. ROINTE guarantees there are no material defects of design or manufacture at time of original acquisition. ROINTE guarantees the aluminium body for a period of 240 months and any electronic and electrical components for 36 months for this product only, provided it has not been modified in any way.

3.2. If during the guarantee period, the product does not work correctly under normal use, and any design, material or manufacturing defect is found, ROINTE will repair or substitute the product as it sees fit, in accordance with the terms and conditions as follows:

3.2.1. The guarantee is only applicable if the original guarantee is issued by the seller and when the said guarantee is filled in correctly including product reference, series number (marked on the product’s label indicating technical features), purchase date and the seller’s stamp, and either registered on our website at www.rointe.co.uk or returned completed to ROINTE within 90 days of installation. ROINTE reserves the right to reject the guarantee service when this information has been removed or modified after the original product purchase.

3.2.2. The guarantee is only applicable if the product has been installed by a competent person in accordance with this installation manual and all current regulations and codes of practice at the time of installation.

3.2.3. The guarantee is only applicable to those cases that concern material, design and manufacturing defects, and under no circumstances covers damage to the product for the following reasons:

i) Damage caused by negligence and/or misuse of the product, i.e. used for other purposes that are not construed as its normal use or for not respecting the instructions of use and maintenance given by ROINTE as well as incorrect installation or use of the product that may not comply with the current technical standards of safety.

ii) Corrosion of any part of the product caused by direct exposure to salt water. When the product is installed no more than 200m from the coast the guarantee for damages caused by corrosion the period will be reduced by 50%.

iii) Any unauthorised modification of the product or repairs of the product carried out by third parties or unauthorised technicians or opening of the product by third parties or unauthorised people.

iv) Any accidents that are deemed outside the control of ROINTE, such as (but not limited to): lightning, fires, floods, natural disasters, public disorder, atmospheric or geologic phenomena etc.

v) Faults that result from an incorrect installation. Guidance can be found within the recommendations for installation, by Rointe and in the installation manual. If in doubt, please contact ROINTE.

3.3. Any repairs or substitutions that are included in this guarantee do not allow any additions or new periods of guarantee.

3.4. Any repairs or substitutions covered under this guarantee must be parts that are functionally equivalent. The defective parts or parts removed or replaced shall become the property of ROINTE.

3.5. The product must be installed in a way that allows access for our technicians should they need to gain access to the product for repair or maintenance. The user/client is responsible for any costs or organisation required to provide access to the products for their repair and/or substitution.

3.6. The Technical Service department of ROINTE will advise you if you need to purchase any parts not covered under the guarantee or out of guarantee.

3.7. This guarantee will be null and void if the product: has been manipulated, modified and/or repaired in any way and/or by unauthorised persons. This guarantee will also be void if the product is not correctly installed.

3.8. This guarantee is not transferable and does not include claims due to frost or limescale damage.

3.9. Proof of purchase will be required to ROINTE for any claim.

3.10. This guarantee does not affect your statutory rights.

3.11. This guarantee does not affect the buyer’s legal rights stipulated in the current national legislation, nor affects those rights against the distributor or installer that could come forth in compliance with the purchase contract.

3.12. In the absence of national legal legislation applicable, this guarantee shall prevail and may be construed as the buyer’s only protection. ROINTE, its offices, distributors and installers may not be held responsible for any accidental damage that emerges due to infringement of any rules implicitly related to this product.

3.13. Check the EULA conditions in the enclosed document for information about the legal agreement you accept when installing a ROINTE D Series product.

For help about the product or guarantee, please contact ROINTE by telephoning 0203 321 5929 or send an email to [email protected].

14. Underfloor heating guarantees:  In order for the replacement guarantee to be valid, all installation procedures recommended in the Installation Manual must be followed. Failure to follow the instructions will invalidate the guarantee. If the installer makes a mistake and damages the net prior to placing the siding, he can return the damaged mesh within 30 days of purchase along with the original invoice with the purchase date. ROINTE WILL REPLACE ANY MESH THAT HAS NOT BEEN COVERED (MAXIMUM 1 MESH) WITH MESH NETWORK OF THE SAME MODEL – FREE.

If damage occurs during coating installation, contact Rointe. Our After Sales Service will offer you the best solution for each case. Remember that you will need to send the purchase invoice to Rointe.

Note:

(i) Repaired networks have a 5-year guarantee only. In no event will Rointe be responsible for the repair or replacement of damaged tiles during the repair of the network.

(ii) The replacement guarantee does not cover any other damage, misuse or improper installation due to improper adhesive or subsoil conditions. Limit one free replacement network per client or installer.

(iii) Damage to the network that occurs after coating, such as lifting a damaged tile once the coating has been placed, or the movement of the subfloor causing damage to the floor, is not covered by the replacement guarantee.

For help with the product or guarantee, please contact ROINTE by telephoning 0203 321 5929 for Technical Support or by email to [email protected].

PRIVACY POLICY

4.1. Your privacy as an individual and as a customer is important to us. Information that we collect will be used in accordance with our Privacy Policy. By using our site, you consent to such processing and you confirm that all data provided by you is accurate. Please find our Privacy Policy here.

WAIVER

5.1. If we fail to insist upon strict performance of any of your obligations under a contract between you and us, or if we fail to exercise any of the rights or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

5.2. A waiver by us of any default will not constitute a waiver of any subsequent default.

SEVERABILITY

6.1. If any court or competent authority decides that any of the provisions of these terms and conditions or any provisions of a contract entered into between you and us are invalid, unlawful or unenforceable to any extent, the terms will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

AGREEMENT

7.1. We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

LAW AND JURISDICTION

8.1. These terms and conditions, plus any contract between us and you, is made in England and shall be governed in all respects under the provisions of English law.

THIRD PARTY RIGHTS

9.1. A person who is not a party to these terms and conditions or a legally binding contract between you and us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1990.

CONDITIONS OF SALE

1. DEFINITIONS

“Company” means ROINTE UK.
“Customer” means any person or organisation to whom the Company shall provide or contract to provide Goods.
“Goods” means goods sold by the Company to the Customer and including but not limited to those goods for which payment in full has not been received by the Company.
“Contract” means the Contract between the Company and the Customer for the sale of Goods.

2. GENERAL APPLICATION

2.1. These conditions apply to all Goods supplied by the Company to the Customer and no alteration or qualification of these conditions shall be effective unless agreed by the Company in writing. No order shall be binding on the Company until accepted by the Company in writing.

2.2. The Customer who orders Goods from the Company shall be deemed to agree that any written or printed conditions attached to or referred to in such orders are only binding so far as they are not at variance with the Company’s Terms and Conditions.

2.3. The Customer acknowledges these Terms and Conditions of sale having checked them in advanced and accepting them in full.

3. PRICE AND PAYMENT

3.1. All Goods must be paid for at the time of ordering unless the Company has agreed to supply on credit terms in which case the following conditions apply:

a. Payment shall be due as per the invoice.
b. Payment shall be made in full without deduction or set off.
c. The Customer shall indemnify the Company in respect of all costs incurred by the Company in recovery of the price from the Customer.
d. Payment may not be delayed under any circumstances.

3.2. Prices are subject to revision without notice and the prices payable by the Customer will be those in effect at the date of order.

3.3. Prices quoted in current price lists of the Company supersede all prices for similar goods in previous price lists.

3.4. Prices quoted in printed material are exclusive of VAT. which shall be charged at the rate applicable at the time.

3.5. Prices quoted in the “Shop” section of our website are inclusive of VAT.

4. CANCELLATION

4.1. No cancellation of any order from the Customer can be accepted without prior written agreement from the Company. If the Company provides written agreement to the cancellation any and all costs and expenses incurred by the Company will be paid by the Customer.

4.2. No cancellation of orders will be accepted under the following circumstances:

a. If the order has been dispatched.
b. If the order contains special units whose manufacturing has begun.

5. CUSTOMER RETURNS IN GOOD CONDITION

5.1. No customer returns can be accepted without prior written agreement from Rointe.

5.2. A handling charge of at least 15% of the original cost price will be payable to cover receipt, inspection and fault registration costs.

5.3. All carriage charges relating to returns made to Rointe are at the customers cost.

5.4. Any non-faulty product returned by the customer will only be accepted under the following conditions:

a. Goods returned for credit in less than 30 days from date of purchase will incur a 15% handling charge.

b. Goods returned for credit between 30 days and 3 months from date of purchase will incur a 20% handling charge.

c. Goods returned for credit between 3 months and 12 months from date of purchase will incur a 25% handling charge.

d. Goods returned for credit that were purchased over 12 months will incur a 30% handling charge.

6. DELIVERY
6.1. All times or dates given for the delivery of the Goods are approximate only and the Company shall not be liable for any delay in delivery of the goods howsoever caused.

6.2. The Company shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from or delayed in manufacturing, obtaining or delivering the Goods through any circumstances beyond its control including but not limited to strikes, lockouts, accidents, war, fire, reduction in or unavailability of power at manufacturing plant, breakdown of plant or machinery or shortage of or unavailability of raw materials from normal sources of supply.

6.3. The Company reserves the right not to supply if the Customer has outstanding invoices and the payment is overdue. The customer in this case will be on stop.

7. DELIVERY CONDITIONS

7.1. The products are supplied packaged with brackets, screws and fixings the cost of which is included in the sale price. The goods are deemed to be delivered when they are placed on the lorry in the warehouses, except for offers with special conditions, and the Company’s liability as a haulier ends at that point.

7.2. Confirmed orders may be supplied in partial deliveries. The Customer should check the goods and write “received pending checking” next to the signature in the haulier’s delivery note.

8. GUARANTEE
8.1. All the materials are covered by the respective guarantees for any manufacturing faulty from the date of sale and acceptance of the fault by our Technical department will be required before the faulty product is returned to us. Please refer to the “Guarantee” section on this terms and conditions page.

9. DEBIT NOTES

9.1. The Company reserves the right not to accept debit notes received by the Customer.

9.2. No debit note from the Customer can be accepted without prior written agreement of the Company and the Company provides written agreement to process the debit note accordingly.

10. RISK AND TITLE
10.1. Risk in respect of any Goods connected with the Contract shall pass to the Customer at the time of delivery by the Company.

10.2. Title to the Goods shall not pass to the Customer until the Customer has paid the total price to the Company.

10.3. The Customer is not the agent of the Company for the purposes of any sale of the Goods and for the avoidance of doubt it is hereby declared that on no account has the Customer or its receiver or liquidator or trustee in bankruptcy any authority to sell the Goods when in receivership liquidation or bankruptcy or when the same is about to occur.

11. EXCLUSION OF LIABILITY
11.1. Except in respect of death or personal injury caused by the negligence of the Company or its agents, officials or employees (being negligence defined by Section 1 of the Unfair Contract Terms Act 1977) the Company shall not be liable to the Customer by reason of any representation implied guarantee condition or other term or any duty at common law or under any contract or for any economic loss, loss of production, loss of bargain, loss of profit or any other costs expenses or other claims for consequential compensation whatsoever which arise out of or in connection with the Contract except as expressly provided in these conditions and PROVIDED ALWAYS that the maximum liability of the Company in relation to any loss or damage shall in no case exceed the price in the Contract.

12. REPRESENTATIONS
12.1. The Company’s employees or agents are not authorized to make any representations concerning the Goods unless confirmed by the Company in writing.

13. SHORTAGES
13.1. Shortages should be identified at the time of delivery and noted on the face of proof of delivery document which should be signed by the Customer indicating acceptance of the delivery as specified or amended.

13.2. Failure to note alleged shortages at the time of delivery shall prevent the Customer from claiming under the Contract.

13.3. The customer cannot claim compensation under any circumstances.

14. BRITISH STANDARD
14.1. The Goods shall be supplied by the Company in accordance with the relevant standard applying to such Goods.

15. GUARANTEE
15.1. Where any Goods (or any part thereof) are shown to the reasonable satisfaction of the Company to be defective by reason of faulty material or workmanship within a period of twelve months from the date of installation in respect of domestic heaters or water heaters or twelve months from the date of delivery in the case of Goods supplied for use in homes or professional areas the Company shall at its sole option:

a. Deliver replacement Goods or any part or parts thereof free of charge.

b. The liability of the Company under these terms and conditions shall be accepted by the Customer in substitution for and to the exclusion of any other claims for direct loss which the Customer has or may have.

c. The Customer should revise the instructions manual and bear in mind the Company recommendations.

16. UNDERFLOOR HEATING SYSTEM REPLACING GUARANTEE
In order for the replacement guarantee to be valid, all installation procedures recommended in the Installation Manual must be followed. Failure to follow the instructions will invalidate the guarantee.

If the installer makes a mistake and damages the net prior to placing the siding, he can return the damaged mesh within 30 days of purchase along with the original invoice with the purchase date. ROINTE WILL REPLACE ANY MESH THAT HAS NOT BEEN COVERED (MAXIMUM 1 MESH) WITH MESH NETWORK OF THE SAME MODEL – FREE.

If damage occurs during coating installation, contact Rointe. Our After Sales Service will offer you the best solution for each case. Remember that you will need to send the purchase invoice to Rointe.

Note:

(i) Repaired networks have a 5-year guarantee only. In no event will Rointe be responsible for the repair or replacement of damaged tiles during the repair of the network.

(ii) The replacement guarantee does not cover any other damage, misuse or improper installation due to improper adhesive or subsoil conditions. Limit one free replacement network per client or installer.

(iii) Damage to the network that occurs after coating, such as lifting a damaged tile once the coating has been placed, or the movement of the subfloor causing damage to the floor, is not covered by the replacement guarantee.

17. HEALTH AND SAFETY
17.1. All Goods are supplied by the Company to the Customer with appropriate fitting and other instructions relating to the fitting and installation of Goods. Certain goods are supplied accompanied by written recommendation from the Company that they should only be fitted or installed by expert and skilled workers and it shall be the responsibility of the Customer to ensure that where the Goods are sold on to a third party they are accompanied by all appropriate safety and fitting instructions.

17.2. Where the Customer fits and installs the Goods itself it shall ensure that the contents of all the safety and fitting instructions are specifically drawn to the attention of its employees.

17.3. The Customer hereby undertakes to take such measures as are communicated in writing to the Customer by the Company and to take such other steps which are sufficient to ensure, so far as is reasonably practicable, that the Goods will at all times be safe and without risk to health when properly used. The Goods shall not be regarded as properly used when they are used without regard to any relevant information or advice relating to their use which is communicated to the Customer by the Company.

17.4. The Customer shall indemnify and keep indemnified the Company in respect of all claims, actions, proceedings, costs, expenses, loss or damage (whether direct, indirect, economic or consequential) including without prejudice to the generality hereof any monetary penalty or fine in respect of or in connection with the Goods arising out of any one or more of the following:

a. Under the Health and Safety at work Act 1974 as amended or any regulations orders or directions made thereunder.

b. Resulting from any breach of the Customer’s obligations under these terms and conditions.

c. Under the Consumer Protection Act 1987 or any statutory replacement therefor in respect of Goods which were not defective at the time when they were supplied to the Customer.

18. MAINTENANCE
18.1. Radiator
The radiator does not need any maintenance. We recommend cleaning the entire product (rear, lower radiator, upper fins, etc.). Do not use any abrasive on the aluminium, wipe it with a damp cloth and neutral pH soap and the screen with a dry cloth.

To avoid overheating, do not cover the heating appliance. Do not insert any object inside the air inlet and outlet. Do not operate with wet hands. Do not place items containing water, such as glasses, vases, etc., on the radiator. Do not use insecticides, paints or aerosols on the radiator. Do not sit on the radiator or place anything in front of it.

18.2. Towel rails
The towel rails do not need any maintenance. We recommend cleaning the entire product. Do not use any abrasive product on the steel body, wipe it with a damp cloth and neutral pH soap and screen with a dry cloth.

18.3. Water heaters
The Rointe water heaters do not need any special maintenance, except for an annual review of the magnesium anode. To clean the thermostat simply rub the surface with a soft cloth or damp sponge. Do not use abrasive chemicals or detergent.

The guarantee is valid from the date of purchase. In case of failure of the water heater during this period of guarantee, the complete device will be replaced. To guarantee the duration of the water heater, the user is obliged to inspect the magnesium anode wear annually and ask for its replacement in case of excessive wear.

Our guarantee will be applied with the express condition that the electric thermostat & water heater has been correctly installed with the SAFETY UNIT and the PROTECTIVE CAPS that we supply together with the product.

19. SEVERANCE
19.1. In the event that for any reason any provision or provisions in these conditions or any part thereof is or is held to be void or unenforceable or otherwise invalid, any Contract made which incorporates these conditions shall continue to be fully binding and the remainder of these conditions shall continue to be effective.

20. WAIVER
20.1. The rights and remedies of the Company under the Contract shall not be diminished waived or extinguished by the granting of any indulgence, forbearance or extension of time by the Company nor by any failure of or delay by the Company in asserting or exercising any such right or remedy.

21. JURISDICTION
21.1. The conditions in each and every Contract made pursuant hereto here shall be governed by and construed in all respects in accordance with the law in your country and the Company and the Customer irrevocably submits to the exclusive jurisdiction of the courts in your country.

21.2. These general terms of sale will apply to all trade relations between the Company and the Customers, and purchases accept these general conditions when making an order.

NOTE: ROINTE reserves the right to modify the presentation and configuration of the contents included in this publication. The images of the products may not correspond to the final product installed (some images do not reflect the wiring, supports, water intakes and pipes necessary for the product to work correctly).

REGISTER PRODUCT PRIZE DRAW CONDITIONS – WIN £100 AMAZON GIFT CARD

a) The prize draw (the “Prize Draw”) is open to people aged 18 and over AND resident in Great Britain, who provide their email address when registering their product.

b) Employees, installers, wholesalers, suppliers or agencies of INDUSTRIAS ROYAL TERMIC, S.L. t/a ROINTE UK, its group companies or their family members, or anyone else connected with the Prize Draw may not enter the Prize Draw.

c) Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.

d) To enter the Prize Draw you must complete the following actions:

1) Go to https://rointe.com/uk/register-your-guarantee/ and create an account.

2) Register your product following the instructions on site and upload your purchase invoice in PDF or JPEG format.

3) You will receive an email from FEEFO. Click the link to leave a review and gain one entry into the competition.

e) Entries on behalf of another person will not be accepted and joint submissions are not allowed.

f) ROINTE UK has no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entered for any technical or other reason. Proof of delivery of the entry is not proof of receipt by ROINTE UK.

g) Draws are made three times throughout the year with 1 winner per draw (3 winners per year).

Each product registered with a relevant Feefo review qualifies as one entry into the draw.

h) One winner will be chosen from a random draw of entries received in accordance with these Terms and Conditions. The draw will be performed by a random computer process and will take place within 7 working days of the Prize Draw end date (see point “g)” above.).

i) The winner will receive one Amazon online gift card worth £100.00 via email.

j) The winner will be notified by their registered email. If a winner does not respond to ROINTE UK within 14 days of being notified by ROINTE UK, then the winner’s prize will be forfeited and ROINTE UK shall be entitled to select another winner in accordance with the process described above (and that winner will have to respond to notification of their win within 14 days or else they will also forfeit their prize). If a winner rejects their prize or the entry is invalid or in breach of these Terms and Conditions, the winner’s prize will be forfeited and ROINTE UK shall be entitled to select another winner.

k) The name and country of the winner can be obtained by sending an email to [email protected].

l) The prize is non-exchangeable, non-transferable, and is not redeemable for cash or other prizes.

m) ROINTE UK retains the right to substitute the prize with another prize of similar value in the event the original prize offered is not available.

n) The winner may be required to take part in promotional activity related to the Prize Draw and the winner shall participate in such activity on ROINTE UK’s reasonable request. The winner consents to the use by ROINTE UK and its related companies, both before and after the closing date of the Prize Draw for an unlimited time, of the winner’s name for publicity purposes and in advertising, marketing or promotional material without additional compensation or prior notice and, in entering the Prize Draw, all entrants consent to the same.

o) ROINTE UK shall use and take care of any personal information you supply to it as described in its privacy policy, a copy of which can be seen here, and in accordance with data protection legislation. By entering the Prize Draw, you agree to the collection, retention, usage and distribution of your personal information in order to process and contact you about your Prize Draw entry, and for the purposes outlined in paragraph “n)” above.

p) ROINTE UK accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize. ROINTE UK further disclaims liability for any injury or damage to your or any other person’s computer relating to or resulting from participation in or downloading any materials in connection with the Prize Draw. Nothing in these Terms and Conditions shall exclude the liability of ROINTE UK for death, personal injury, fraud or fraudulent misrepresentation as a result of its negligence.

q) ROINTE UK reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, this Prize Draw with or without prior notice due to reasons outside its control (including, without limitation, in the case of anticipated, suspected or actual fraud). The decision of ROINTE UK in all matters under its control is final and binding and no correspondence will be entered into.

r) ROINTE UK shall not be liable for any failure to comply with its obligations where the failure is caused by something outside its reasonable control. Such circumstances shall include, but not be limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation or any other circumstances amounting to force majeure.

s) The Prize Draw will be governed by English law and entrants to the Prize Draw submit to the exclusive jurisdiction of the English courts.

t) Promoter: ROINTE UK, Unit B1 Hampton Business Park, Club Way, Peterborough PE7 8JA.

END USER LICENSE AGREEMENT (D SERIES, ROME, CT.2, ROINTE CONNECT, ALEXA)

By using the software (“Product Software”) that is embedded on any D Series (“Product”), you agree to the terms of this End User License Agreement (“EULA”) between you and Rointe. (“Rointe” or “we”).

IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, YOU MAY NOT USE THE PRODUCT SOFTWARE AND YOU MAY CHOOSE TO PROMPTLY  (WITHIN A REASONABLE TIME FRAME) RETURN THE PRODUCT FOR A REFUND OF THE PRODUCT PURCHASE PRICE BY CONTACTING ROINTE AT THE ADDRESS BELOW.

Industrias Royal Termic, S.L. (ROINTE)
C/ E, Parcela 43
Santomera, 30140
Murcia (Spain)

T. +0034 968 864 363

Your use of (a) the website located at www.rointeconnect.com and rointeconnect.com sub-domains (each, a “Site”), (b) services through the Site (and any updates thereto) (“Site Services”), and (c) certain software that may be downloaded to your mobile device (and any updates thereto) (“Mobile Software”) is governed by the Terms of Service. Your purchase of the Product (excluding the Product Software) is governed by the Rointe limited warranty, the terms of which are provided with the Product. This EULA does not govern your use of the Site, Site Services, or Mobile Software, or your purchase of the Product (excluding the Product Software).

This EULA governs your access and use of the Product Software. This EULA gives you specific legal rights, and you may also have other legal rights in addition, which vary from jurisdiction to jurisdiction.

The disclaimers, exclusions, and limitations of liability under this EULA will not apply to the extent prohibited by applicable law. Some jurisdictions do not allow the exclusion of implied warranties or the exclusion or limitation of incidental or consequential damages or other rights, so those provisions of this EULA may not apply to you.

THIS IS A LEGAL AGREEMENT. BY ACCESSING AND USING THE PRODUCT SOFTWARE, YOU ARE ACCEPTING AND AGREEING TO THIS EULA ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ACCEPT AND AGREE TO THIS EULA ON BEHALF OF YOURSELF OR THE ENTITY YOU REPRESENT.

YOU AGREE THAT YOU ARE OF SUFFICIENT LEGAL AGE IN YOUR JURISDICTION OR RESIDENCE TO USE OR ACCESS THE PRODUCT SOFTWARE AND TO ENTER INTO THIS EULA.

IF YOU DO NOT AGREE WITH ANY OF THE PROVISIONS OF THESE TERMS, YOU SHOULD CEASE ACCESSING OR USING THE PRODUCT SOFTWARE.

AS DESCRIBED BELOW, YOU ARE CONSENTING TO AUTOMATIC SOFTWARE UPDATE OF THE PRODUCT SOFTWARE FROM TIME TO TIME. IF YOU DO NOT AGREE, YOU SHOULD NOT USE THE PRODUCT SOFTWARE. YOU ARE REQUIRED TO REGULARLY CHECK YOUR SOFTWARE VERSION AND UPDATE AS NECESSARY TO FACILITATE GOOD WORKING ORDER OF THE PRODUCT.

AS DESCRIBED BELOW, SECTION 9 DESCRIBES IMPORTANT LIMITATIONS OF THE PRODUCT SOFTWARE AND RELATED SERVICES, ESPECIALLY IN CONNECTION WITH LIFE SAFETY AND CRITICAL USES. PLEASE READ THESE DISCLOSURES CAREFULLY, AS YOU ARE ACKNOWLEDGING AND ACCEPTING THEM.

1. LICENSE
Subject to the terms of this EULA, Rointe grants to you a limited and nonexclusive license (without the right to sub-license) to execute one (1) copy of the Product Software, in executable object code form only, solely on the Product that you own or control and solely for use in conjunction with the Product for your personal, non-commercial purposes.

2. RESTRICTIONS
You agree not to, and you will not permit others to, (a) license, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the Product Software or make the Product Software available to any third party, (b) copy or use the Product Software for any purpose other than as permitted in Section 1, (c) use any portion of the Product Software on any device or computer other than the Product that you own or control, (d) remove or alter any trademark, logo, copyright or other proprietary notices, legends, symbols or labels in the Product Software, or (e) modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Product Software (except to the extent applicable laws specifically prohibit such restriction for inter-operability purposes, in which case you agree to first contact Rointe and provide Rointe an opportunity to create such changes as are needed for interoperability purposes). You may not release the results of any performance or functional evaluation of any of the Product Software to any third party without prior written approval of Rointe for each such release.

3. AUTOMATIC SOFTWARE UPDATES
Rointe may from time to time develop patches, bug fixes, updates, upgrades and other modifications to improve the performance of the Product Software and related services (“Updates”). These may be automatically installed without providing any additional notice or receiving any additional consent. You consent to this automatic update. If you do not want such Updates, your remedy is to stop using the Product. If you do not cease using the Product, you will receive Updates automatically. You acknowledge that you may be required to install Updates to use the Product and the Product Software and you agree to promptly install any Updates Rointe provides. You agree to periodically check for Updates regularly and to install should one be available, to facilitate good working order of the Product. Your continued use of the Product is your agreement to this EULA.

4. OWNERSHIP
The Product Software and all worldwide copyrights, trade secrets, and other intellectual property rights therein are the exclusive property of Rointe and its licensors. Rointe and its licensors reserve all rights in and to the Product Software not expressly granted to you in this EULA. The Product Software (and all copies thereof) is licensed to you, not sold, under this EULA. There are no implied licenses in this EULA. All suggestions or feedback provided by you to Rointe with respect to the Product Software shall be Rointe property. Rointe may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way without any compensation to you. You also agree that Rointe does not waive any rights to use similar or related ideas previously known to Rointe, developed by its employees, or obtained from other sources.

5. OPEN SOURCE
Certain items of software included with the Product Software are subject to “open source” or “free software” licenses (“Open Source Software”). Some of the Open Source Software is owned by third parties. The Open Source Software is not subject to the terms and conditions of this EULA. Instead, each item of Open Source Software is licensed under the terms of the end user license that accompanies such Open Source Software. Nothing in this EULA limits your rights under, or grants you rights that supersede, the terms and conditions of any applicable end user license for the Open Source Software. If required by any license for particular Open Source Software, Rointe makes such Open Source Software, and Rointe’ modifications to that Open Source Software, available by written request to Rointe at [email protected].

6. TERM AND TERMINATION
This EULA and the license granted are effective on the date you first use the Product Software or Product and shall continue for as long as you own the Product, unless this EULA is terminated under this section. Rointe may terminate this EULA at any time if you fail to comply with any term(s) hereof. You may terminate this EULA effective immediately upon written notice to Rointe. Upon termination of this EULA, the license granted will terminate and you must stop all use of the Product Software, but the terms of Sections 2 through 18 (inclusive) will remain in effect, after any such termination.

7. WARRANTY DISCLAIMER

NOTWITHSTANDING ANYTHING TO THE CONTRARY AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROINTE PROVIDES THE PRODUCT SOFTWARE “AS-IS” AND DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. ROINTE DOES NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THE PRODUCT SOFTWARE. ROINTE MAKES NO WARRANTY THAT THE PRODUCT SOFTWARE WILL BE UNINTERRUPTED, FREE OF VIRUSES OR OTHER HARMFUL CODE, TIMELY, SECURE, OR ERROR-FREE. YOU USE ALL PRODUCT INFORMATION (AS DEFINED BELOW), THE PRODUCT SOFTWARE, AND THE PRODUCT AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR (AND ROINTE DISCLAIMS) ANY AND ALL LOSS, LIABILITY, OR DAMAGES, INCLUDING TO YOUR HVAC SYSTEM, PLUMBING, HOME, PRODUCT, OTHER PERIPHERALS CONNECTED TO THE PRODUCT, COMPUTER, MOBILE DEVICE, AND ALL OTHER ITEMS AND PETS IN YOUR HOME, RESULTING FROM YOUR USE OF THE PRODUCT INFORMATION, PRODUCT SOFTWARE, OR PRODUCT.

8. LIMITATION OF LIABILITY
Nothing in this EULA and in particular within this “Limitation of Liability” clause shall attempt to exclude liability that cannot be excluded under applicable law. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILL (A) ROINTE BE LIABLE FOR ANY CONSEQUENTIAL, EXEMPLARY, SPECIAL, OR INCIDENTAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST DATA OR LOST PROFITS, ARISING FROM OR RELATING TO THE PRODUCTS OR PRODUCT SOFTWARE, EVEN IF ROINTE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, AND (B) ROINTE’ TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THE PRODUCTS AND PRODUCT SOFTWARE, WHETHER IN CONTRACT OR TORT OR OTHERWISE, EXCEED THE FEES ACTUALLY PAID BY YOU TO ROINTE OR ROINTE’S AUTHORIZED RESELLER FOR THE PRODUCT AT ISSUE IN THE PRIOR 12 MONTHS (IF ANY). THIS LIMITATION IS CUMULATIVE AND WILL NOT BE INCREASED BY THE EXISTENCE OF MORE THAN ONE INCIDENT OR CLAIM. ROINTE DISCLAIMS ALL LIABILITY OF ANY KIND OF ROINTE’ LICENSORS AND SUPPLIERS.

9. LIMITATIONS OF PRODUCT SOFTWARE
You acknowledge that the Products and Product Software are not certified for emergency response. YOU UNDERSTAND THAT THE PRODUCTS AND PRODUCT SOFTWARE ARE NOT A THIRD-PARTY MONITORED EMERGENCY NOTIFICATION SYSTEM — ROINTE DOES NOT MONITOR EMERGENCY NOTIFICATIONS AND WILL NOT DISPATCH EMERGENCY AUTHORITIES TO YOUR HOME IN THE EVENT OF AN EMERGENCY. In addition, the Rointe Customer Care and Support contacts cannot be considered a lifesaving solution for people at risk in the home, and they are no substitute for emergency services. All life threatening and emergency events should be directed to the appropriate response services. Unless explicitly promising a “guarantee,” Rointe does not guarantee or promise any specific level of energy savings or other monetary benefit from the use of the Products or Product Software or any feature of them. Actual energy savings and monetary benefits vary with factors beyond Rointe’s control or knowledge. From time to time, Rointe may use the Product Software to provide you with information that is unique to you and your energy usage and suggests an opportunity to save money on energy bills if you adopt suggestions or features of the Product or Product Software. We do this to highlight an opportunity based on our analysis and information about you and your household. You acknowledge that these promotions are not a guarantee of actual savings, and you agree not to seek monetary or other remedies from Rointe if your savings differ. The Product Software provides you information (“Product Information”) regarding the Products in your home and their connection with other products and services. All Product Information is provided “as is” and “as available”. We cannot guarantee that it is correct or up to date. In cases where it is critical, accessing Product Information through the Product Software is not a substitute for direct access of the information in the home.

10. STATISTICS (E·FFICIENCY)
Consumption measurements were performed with tests conducted by independent laboratories under controlled and stable conditions, with a percentage of variability in the outcome. The value displayed in the measurement may differ depending on conditions such as network status or other variables. Rointe is not responsible for how these variations may affect the end results. To ensure proper function, there should be connection to the Internet and the electric network at all times, as a simple disconnection, however small it may be, may lead to erroneous results. For more information please consult the terms and conditions of E-fficiency in the Rointe Connect App.

11. CONFIDENTIALITY
“Confidential Information” shall mean the Product Software and all other information disclosed to you that Rointe characterizes as confidential at the time of its disclosure either in writing or orally, except for information which you can demonstrate: (a) is previously rightfully known to you without restriction on disclosure; (b) is or becomes, from no act or failure to act on your part, generally known in the relevant industry or public domain; (c) is disclosed to you by a third party as a matter of right and without restriction on disclosure; or (d) is independently developed by you without access to the Confidential Information.

You shall use your best efforts to preserve and protect the confidentiality of the Confidential Information at all times, both during the term hereof and for a period of at least 3 years after termination of this EULA, provided, however, that any source code you receive shall be held in confidence in perpetuity. You shall not disclose, disseminate or otherwise publish or communicate Confidential Information to any person, firm, corporation or other third party without the prior written consent of Rointe. You shall not use any Confidential Information other than in the course of the activities permitted hereunder. You shall notify Rointe in writing immediately upon discovery of any unauthorized use or disclosure of Confidential Information or any other breach of this EULA, and will cooperate with Rointe in every reasonable way to regain possession of Confidential Information and prevent any further unauthorized use. If you
are legally compelled to disclose any of the Confidential Information, then, prior to such disclosure, you will (i) immediately notify Rointe prior to such disclosure to allow Rointe an opportunity to contest the disclosure, (ii) assert the privileged and confidential nature of the Confidential Information, and (iii) cooperate fully with Rointe in protecting against any such disclosure and/or obtaining a protective order narrowing the scope of such disclosure and/or use of the Confidential Information. In the event such protection is not obtained, you shall disclose the Confidential Information only to the extent necessary to comply with the applicable legal requirements.

12. EXPORT COMPLIANCE
The Product Software and related technology are subject to European export control laws and may be subject to export or import regulations in other countries. You agree to strictly comply with all such laws and regulations and acknowledge that you have the responsibility to obtain authorization to export, re-export, or import the Product Software and related technology, as may be required. You will indemnify and hold Rointe harmless from any and all claims, losses, liabilities, damages, fines, penalties, costs and expenses (including attorney’s fees) arising from or relating to any breach by you of your obligations under this section.

13. GOVERNING LAW; VENUE
The courts in some countries will not apply Spanish law to some types of disputes. If you reside in one of those countries, then where Spanish law is excluded from applying, your country’s laws will apply to such disputes related to these terms. Otherwise, you agree that this EULA, and any claim, dispute, action, cause of action, issue, or request for relief relating to this EULA, will be governed by the laws of Spain, without giving effect to any conflicts of laws principles that require the application of the laws of a different jurisdiction. Any action or proceeding relating to this EULA must be brought in a state court located in Murcia, Region of Murcia, Spain and each party irrevocably submits to the jurisdiction and venue of any such court in any such claim or dispute, except that Rointe may seek injunctive relief in any court having jurisdiction to protect its intellectual property or Confidential Information.

14. ASSIGNMENT
Neither the rights nor the obligations arising under this EULA are assignable by you, and any such attempted assignment shall be void and without effect.

15. NOTICES
Any notice to you may be provided by email to the address that you registered with Rointe.

16. SEVERABILITY
If any provision of this EULA is unenforceable, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

17. WAIVER
All waivers by Rointe will be effective only if in writing. Any waiver or failure by Rointe to enforce any provision of this EULA on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.

18. GENERAL
The Product Software is deemed irrevocably accepted upon your use of the Product Software or Product. Rointe will have no responsibility to provide maintenance or support services with respect to the Product Software. The parties are independent contractors. You acknowledge that the Product Software contains valuable trade secrets and proprietary information of Rointe, that any actual or threatened breach of Section 2 (Restrictions) of this EULA will constitute immediate, irreparable harm to Rointe for which monetary damages would be an inadequate remedy, and that injunctive relief is an appropriate remedy for such breach. The headings of Sections of this EULA are for convenience and are not to be used in interpreting this EULA. Except as otherwise provided in this section, no amendment to this EULA will be valid unless it is in writing hand-signed by the parties. Questions or Additional Information. If you have questions regarding this EULA, please contact Rointe.

19. DATA PROTECTION
The processing of personal data that is received or may be received in the future through the product and/or services related to it, shall comply with the principles and obligations established in the Law 15/1999, Protection of Personal Data and its Regulations, on the 13th of December, approved by the Royal Decree 1720/2007, on December 21st recorded in the legislation of the Kingdom of Spain.

COUPONS & DISCOUNT CODES

Coupon and discount codes shown on rointe.com/uk can only be applied to online orders at rointe.com/uk only. They cannot be used in stores, electrical wholesalers etc. They are applied to the net value of the order, excluding delivery costs and are subject to our general Terms and Conditions.

The code must be entered into the Coupon field on the basket page and applied for the discount to be deducted from the order.

Coupon and discount codes remain the property of INDUSTRIAS ROYAL TERMIC, SL. No coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without our prior written permission.

Coupons and discount codes cannot be used in conjunction with another and they can be used only once per customer unless otherwise stated.

Discount is valid for one use per customer and only valid on new orders. It does not apply to existing orders and we are not responsible, nor will we honour any additional discount if an order for Rointe products has been made already, or elsewhere

PLEASE NOTE: if coupon codes are added to an order that is abandoned partway through the checkout process, or is cancelled, this will still count towards the “once per customer” condition stated above. Please try to ensure you do not abandon an order throughout the checkout process as your coupon code cannot be used again.

No cash alternative is available, nor are coupons or discounts transferable.

Coupons and discounts are subject to availability. We reserve the right to alter, amend or cancel at any time.

We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a coupon for any reason.

If we reasonably believe that any coupon is being used in violation of these terms, unlawfully or illegally we may reject or cancel any order containing coupons and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.

From time to time certain products may be excluded from coupon offers and any such exclusion will be notified to you along with the coupon or through the Website.