Complaints Policy

1.- Complaints service.

Complaints made regarding the products marketed by ROINTE must be made through any of the communication channels that are available to you.

You can make your claim by calling the telephone number +34 900 103 061.

You may also send an e-mail to the address, [email protected], indicating (i) your personal data, -name, surname, address, contact telephone number- (ii) product identification data, with serial number and warranty, (iii) date and place of purchase, (iv) reason for the complaint.

Do not forget to attach the purchase receipt or invoice to the email.

Also, if you wish, you can make your claim by post, downloading and completing the form that we make available to you at this link, which you must send to the address INDUSTRIAS ROYAL TERMIC, S.L., Polígono Industrial Vicente Antolinos, C/: E, Parcela 43, C.P. Nº 30.140, Santomera (Murcia), attaching the documentation mentioned therein.

Once your claim has been received by ROINTE, and once it has been analysed as soon as possible, we will contact you.

2.- Return policy.

If your claim is related to the return of a product that may be defective within the warranty period, ROINTE will proceed to collect it free of charge, for verification by the technical department and to verify that it is within the assumptions of application of the warranty.

In this link you can consult ROINTE’s return and warranty policy, which applies to consumers and users, in accordance with current regulations.

3.- Withdrawal.

We inform you that you have the right to withdraw from the purchase of products purchased through the website of ROINTE (Rointe.com), which admit this possibility, within 14 calendar days of delivery, and without justification, proceeding ROINTE to repay all payments received, including delivery costs – with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by ROINTE-, without any delay, and no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the product.

To exercise your right of withdrawal, you will have to send within 14 calendar days from the delivery of the product, the form that we make available to you at this link, to the address INDUSTRIAS ROYAL TERMIC, S.L., Polígono Industrial Vicente Antolinos, C/: E, Parcela 43, C.P. Nº 30.140, Santomera (Murcia); or, exercise your right within the same period, through the “My Account” section, option “My Order” that is also available on the ROINTE website (Rointe.com).

You also have the option to complete and send electronically within 14 calendar days of delivery of the order, the form located in the customer area, orders. From there you will be able to request the cancellation of the product.

You can consult our withdrawal policy, at the following link.