Privacy Policy

INDUSTRIAS ROYAL TERMIC, S.L. informs users of this website about its policy regarding the protection of personal data, in accordance with applicable data protection regulations.

Who is responsible for processing your data?

Data Controller: INDUSTRIAS ROYAL TERMIC, S.L.
Tax ID: B30537211
Registered office: Pol. Ind. Vicente Antolinos C/E Parcela 43, 30140 Santomera, Murcia, Spain
Email: [email protected]

What types of data do we process?

Depending on the products, services or features you use, we may process the following categories of personal data:

Identification data (name, surname, language, country, contact details).
Economic and transactional information (payments, purchases, orders, returns).
Connection, geolocation and browsing data.
Commercial information if you are subscribed to our newsletter.
Data relating to your preferences and interests.

Certain fields will be marked as mandatory, as they are required to provide the requested service.
If you choose not to provide them, you may not be able to access certain functionalities.

For what purpose do we process your personal data?

Performance of the sales contract

Managing purchases, payments, invoicing and related documentation.
Preventing and detecting potential fraud.
Managing returns and product availability requests.
Sending service-related communications and quality surveys.

Customer service and enquiries

We process only the data strictly necessary to respond to queries, requests or incidents submitted through our contact channels.

Website and app registration

To identify you as a registered user and grant access to available features, products and services. You may cancel your account at any time by contacting Customer Service.

Marketing communications

Sending newsletters and commercial communications.
Participation in promotional campaigns.
Personalisation and profiling to improve user experience.

Rointe Club (RointePRO)

We process installer data to offer exclusive benefits, discounts and advantages.

Calculator and quotations

Your data will be used to prepare and send quotations related to requested projects.

Geolocation

With your consent, we may use your location to show nearby installers or relevant weather-related information.

Careers – Work with us

CV data is processed to manage recruitment processes and talent pools.

WhatsApp contact

Data is processed solely to handle enquiries made via WhatsApp, a third-party platform outside Rointe’s control.

Usability and quality analysis

We analyse browsing data and conduct surveys to improve platform usability and service quality.

Whistleblowing channel

Personal data is processed to manage reports, ensuring confidentiality and protection against retaliation.

What is the legal basis for processing your data?

Performance of a contract.
Your consent.
Legitimate interest.
Compliance with legal obligations.

How long will we retain your data?

Personal data will be retained for as long as necessary to fulfil the relevant purpose and subsequently for the legally required retention periods.
Once potential liabilities expire, the data will be securely deleted.

Will we share your data with third parties?

Personal data will not be disclosed to third parties except where required by law, where you have given explicit consent, or where there is a duly informed legitimate interest.

Data may be shared with technology providers, financial institutions, logistics partners and platforms such as WhatsApp or social networks, acting as joint controllers where applicable.

What are your rights?

You may exercise your rights of access, rectification, erasure, objection, restriction of processing, data portability and withdrawal of consent by contacting [email protected]

You also have the right to lodge a complaint with the competent supervisory authority, in particular the Spanish Data Protection Agency: www.aepd.es.

Changes to the Privacy Policy

We reserve the right to update this Privacy Policy. If significant changes are made, we will notify you via the website or by email where appropriate.

Information about cookies

We use cookies and similar technologies to facilitate navigation, analyse platform usage and display personalised advertising. For more information, please consult our Cookie Policy.